Review and raise up to £2.00
A company with delusions of adequacy. I can get over a few calls not being answered – it’s incompetent and unprofessional, and it could potentially mean lost business – but an apology should see this right. Nope – not Meridian! An email from the MD (Ms Victoria Viner) several weeks later to all customers admitting they experimented with something which didn’t work. At this point, paying more than £30 per month for a sub-standard service, I decided to find somewhere else.
BUT, I hadn’t reckoned on Ms Viner! Feisty and arrogant to the point of rudeness, I was chased repeatedly by email asking why I had the temerity to consider moving my business elsewhere. I simply pointed to their inability to provide the basic service covered by my contract, but it seems hell hath no fury like a virtual office scorned!
So, I ended up having to pay a bill for the previous month, together with another month, as this was the agreement in our contract; never mind that they hadn’t lived up to their side of the deal by answering my calls. I did suggest they let me out of the contract early, but this was swiftly kicked into touch by Ms Viner.
Whenever I was employed by someone else, had I spoken to any customer in the way Ms Viner addressed me, I would have lost my job. Ms Viner would do well to read the blog on her website encouraging people to meditate daily to reduce stress levels. Perhaps she might be a little more contrite in the future and learn that a dissatisfied customer becomes an angry one, when treated in the way she deemed appropriate.
I’m sure this review will attract a 57-point denial and various counter-accusations from Ms Viner. I leave you, dear reader, to sort wheat from chaff.