“I ordered three angle irons more than two weeks ago. The goods were allegedly dispatched two days after I placed the order. But the items never made it to the collection depot. Metals4u did not provide good tracking information for my order, so it took me a few days to realise my order was not arriving. In the course of little over a week, I sent three emails. None were answered. Then I called them. It took them another day to tell me that their courier, Tuffnells, had somehow "misplaced" a 3 meter metal bar and is unable to find it. They offer no apology or urgency to remedy the situation.
Instead, they promised to produce the order again and ship this to me. Unfortunately, they insist on using Tuffnells again. This time, the product shipped and I received shipping updates from the courier as the package allegedly made its way to the delivery depot. On Saturday 12 December 2020, the status changed to "out for delivery". On Monday 14 December, the status was still "out for delivery". Late in the evening, the status suddenly changed to "Delivered". But I did not receive anything. I have been home for the past three days. I have a Ring doorbel and two CCTV cameras pointed at my front yard. No shipment from Tuffnells arrived. Proof of delivery is not forthcoming.
I strongly advise against ordering from metals4u. They cannot be relied upon to produce goods within a reasonable amount of time since they have decided to have their goods shipped by cowboys. Order from them at your own risk. There are other places that produce similar products.”
“Ordered a couple of specific cuts from sheet metal and the items arrived bent beyond use. Literally folded in half and just dumped on my driveway by an outsourced delivery company. Phoned Metals4U and they couldn’t have been more helpful. I sent a photo of the items and with in 30 minutes they called back to confirm replacements had been dispatched. The next morning they arrived. Excellent service.”