Michael Kors Reviews

“ Despite sending multiple emails and photos of the defect, customer service refuses to offer a solution such as repair, replacement, or a partial refund. ”

“ Z012857580 My order status is delivered but i didn’t find anything & they didn’t refund me ”

“ He said the only thing I can do is to drop it off at a UPS store (45 mins away) then once the return is approved, a refund will be issued and a 10% discount coupon to reorder same bag whenever my refund is processed. ”

“ After few days I check with the refund and nothing came back to me yet. ”

“ 0 stars would be more appropriate!!! Had to get the BBB involved to receive a refund that was within all company’s policies. DONT EVER PURCHASE ONLINE BE WARNED ”

“ Despite organising the return themselves, MK blamed me for the loss and refused to issue a refund since they hadn’t received the item back. ”

“ I called on 12/20 asking for the status of my refund. ”

“ Ordered an item on Friday with 2 day shipping. It’s Sunday and the order hasn’t even shipped. Called in to see what they could do. All they did was refund my 2 day shipping charge. When asked to speak to a manager, there were none available. You all would save a ton of money by firing your whole customer service team and just have an AI bot run it because that’s as about as useful as they are. ”

“ 00 refund on the gift wrap. ”

“ RETURN POLCY IS HORRIBLE. Bought a purse for GF for holidays and she wanted different color. Attempted to return to local store and I was 3 days past the holiday return date of Jan 15th. Kors will not accept return, nor give any type of refund/gift card - nothing. Yes, it states return policy but I am a male who does not shop at the store. What I can tell you is I will NEVER buy anything from this company again. ”