Michael Kors Reviews

1.9 Rating 122 Reviews
F
Happiness Grade
F

Refund - Difficult

33.33%
Industry Average
RETURN POLCY IS HORRIBLE. Bought a purse for GF for holidays and she wanted different color. Attempted to return to local store and I was 3 days past the holiday return date of Jan 15th. Kors will not accept return, nor give any type of refund/gift card - nothing. Yes, it states return policy but I am a male who does not shop at the store. What I can tell you is I will NEVER buy anything from this company again.
posted 3 months ago - Anonymous
00, months ago, for 2 bags supposedly with big discount, received 1 dirty and "USED" reported it to the website where purchased, emailed them, chat (the worst service of all, chat does NOT work, spent a long time waiting for a chat, got in a chat, the woman had NO clue even how to type or care to help), emailed the corporate management office, NO one responded, NO one refund me, or cared to find out what happened, other than ignore that we pay for the products, do NOT waste your money on this name brand, as it is NOT worth your effort to try to do business with them, unfortunately they do not care about your business.
posted 4 months ago - ANONYMOUS
Terrible delivery service m, paid for express and it didn’t show Michale Kors customer service don’t care and just refund the shipping costs, terrible I missed the birthday I was supposed to gift this to, shambles! Still has not shown up
posted 1 year ago - Paul
They would not let you return it, instead, they want me to ship it back and wait up to 30 days for a refund.
posted 2 years ago - Anonymous
I made an order on Michael Kors.com a rose gold watch: https://www.michaelkors.global/en_UA/kaycie-pave-rose-gold-tone-watch/_/R-MK6930 I was waiting for delivery for a week and then the status changed to "delivered". But I didn't get it. Was trying to do something with that, texting via mail to the company but they were acting like they are playing for time. Thanks to paypal, they helped me to refund all the funds.
posted 2 years ago - Andrii
Do you don’t deserve that one star So I ordered this on the 3 so I could get it by Christmas so I called today to find out where is my package they told me oh it’s hold in transit I’ve got a claim it as last time we got to give you a refund a day before Christmas that’s a professional from big company like this
posted 2 years ago - Jack farhoud
I am really really disappointed by Michael Kors. Such a big brand to scam people, so I made a print hae on the 26th of November and till date my money is still pending to be cleared with them. They have been promising to refund my money but I have not received it. All they do is send generic emails and not looking into my matter. I have emailed them my bank statement reflecting the payment. I regret buying from the app 😭😭😭
posted 2 years ago - Anonymous
They were processed in two different cities, one was fine the other still has not refunded me.
posted 2 years ago - Anonymous
Later they offered us a refund, keep in mind that we bought the shoes on a 50% sale, and said that they couldn't do anything about it and wouldn't send us a replacement.
posted 2 years ago - Samantha williams
So for some reason I was charged for the hole order and I end up call to hear that they did not take the payment for the purse but my bank statement and my email says different but I had to wait for 5/7 days for a refund? So then I call again the next week to learn that they did refund but I yet have to receive it and it's on my bank.
posted 3 years ago - Katrina Johnson