Name: Midland Van Lines
Address: 6300 Washington St, Denver, CO, United States, Colorado, Denver, Colorado
Rating: 3.39

“I urge you to find another mover. Midland Van Lines runs a bait and switch company who hires brokers to find trucks and drivers. Zero integrity, zero accountability, less than zero customer service. My experience was nothing short of horrible. Too many incidents to site but trust me when I say, if you want a stress free move, find another company. They are not BBB approved and are simply shameless. I hope my horrible experience saves you from making the same mistake I did.”

Helpful Report

Posted 7 months ago

“Midland Van Lines (a.k.a. Horse$#*! Van Lines) is a total scam! They have the most incompetent staff on the planet and are totally out to bilk anyone out of money and deliver deplorable service. I would not recommend them to ANYONE! They do not have proper equipment or truck (No 18 wheelers) and have a bunch on non-English speaking Venezuelans and Cubans working for them who are just "taking orders" and help them to scam more money out of clients. Their executive staff should be placed in Federal Penitentiaries. The Three Stooges could run a better company. Tip for consumers: Everyone associated with Midland Van Lines (a.k.a. Horse$#*! Van Lines) should be flogged and executed. Nothing but a scam and I hope Trump deports all of their employees.”

Helpful Report

Posted 8 months ago

“They give us a low ball price at 1st contact to get our deposit and changed it a few days before are move so we had no choice but to accept it, we had no time to hire another company and that's what there repersenitive Gary Parker said. VERY DECETFUL COMPANY, DO NOT HIRE THIS COMPANY, THEY SHOULD BE BAND FROM DOING BUSINESS. Charles Z.”

Helpful Report

Posted 8 months ago

“Committed fraud. Sales rep lied and now company will not refund deposit. Stay away from this company!!”

Helpful Report

Posted 8 months ago

“If there were a 1/2 Star rating, I would use that!!! Pros: Steve Graf seemed very helpful when booking our shipment and it appeared he applied as many discounts as could be applied (shipping cost was in excess of $5000 for non-premium add on shipping). Customer service/QC Frank was as helpful as possible with the service information available, and he did call us back twice once we were finally able to talk with a human being. CONS: 1. Upcharge at pickup due to under estimation during initial setup of contract ($600+) 2.. Difficulty in contacting a human being to discuss delivery of household goods (finally we got in contact with Gary from customer service who was rude and was unable to tell us where our goods were or delivery date). We were told by the pickup team leader the HHGs were being immediately transferred to a delivery driver and would be delivered in 4-6 days). 3. Tied our two mattresses onto the back of their completely filled box truck (which did not have the agreed upon spacing due to overfilling prior to our pickup). 4. Midland uses contract personnel for outsourcing on pickup and delivery who care about being paid, but not overly concerned about your items. 5. Packing of boxes by Midland resulted in one box containing our small appliances being packed without cushioning (all appliances broken). 6. Delivery was 12 days after pickup and there was an upcharge for delivery ($285). 7. As a NON PREIMIUM shipment, you are not guaranteed a pickup date, delivery date, a location of your goods, and damages are based on 60 cents per pound of each damaged item. 8. The Damage to furniture was minor and we were able to repair ourselves (they don't care). Bottom Line Search for a reliable and reputable shipper who is BBB certified and who won't take advantage of you - Midland Van Lines is not BBB certified and really doesn't seem to care.”

Helpful Report

Posted 8 months ago

“Midland Van Lines is the worst company to work with. We were told by James that Midland was family & veteran owned. James had also given an guaranteed delivery date of August 5th to my family. All my lifelong belongings and everything important to us had not shown up. I called Midland several times, and never had anyone pick up the phone. Dominique had finally answered but she was very rude and seemed agitated, she didn't listen to anything we had to say and numerously cut us off and told us our guaranteed delivery date was a typo and regardless of it being a signed contract, that she can't help us and went to hang up the phone. After multiple calls and emails, we were told stuff would be delivered to Virginia on either August 27, or August 28th. Many of our family members changed their plans for the week so our mother could find the first flight out Virginia and help out with the move. It is the night of the 28th and we are now being told our belongings never left, and that we will be getting them A WEEK from now. We have been lied to and deceived by this company and their antics. This is costing us thousands of dollars for our family. Midland will ignore calls and be rude towards you for no reason. DO NOT use this company.”

Helpful Report

Posted 8 months ago

“ALL OF THE GOOD COMMENTS ARE FAKE. Midland Van Lines is the worst moving company I’ve ever dealt with. While the sales rep, Steven, initially reassured us with reasonable pricing and delivery promises, everything fell apart after that. Frank, another representative, was shockingly rude—accusing me of being a fraud and dismissing issues as a "language barrier." Delivery, initially promised between November 22-24, was delayed to the 26th, and they called at 11 PM on the 24th with no explanation. WE HAVENT'T SEEN OUR FURNITURE FOR 1 MONTH AFTER AND IT ARRIVED BROKEN When the movers finally arrived, they demanded an extra $2,000, claiming their "eye measurement" was better than the dimensions we had carefully provided. To top it off, the lock on the truck was frozen due to the cold, and—unsurprisingly—they charged us an additional fee for that too! Customer service was equally unhelpful and rude. The delivery process dragged on for a month, with constant delays and hidden fees—charges for walking a meter, packaging, long rides, and more. It felt like they intentionally added costs at every step. To make matters worse, every person I dealt with was horrible: Steven, Chris, Frank, Jared W., and Mike provided the worst customer service imaginable. They were rude, unprofessional, and completely unhelpful. And the cherry on top—they broke most of the furniture! This company is nothing but a scam with deceptive practices and incompetent staff. Avoid Midland Van Lines at all costs!”

Helpful Report

Posted 8 months ago

“MY UGLY EXPERIENCE WITH MIDLAND VAN LINES MOVING COMPANY I spoke with Steven Grauf on 12/04/24 and gave him the exact size of my storage unit, which I even pulled up from my email and told him was 10x15x8. He intentionally removed 1 from the 15 and wrote 10x5x8. We agreed on $2,382.51 total to move all my stuff from the above unit from Houston, TX, to Tampa, FL. Immediately after they pulled the $982.56 deposit he demanded, Steven stopped picking up my calls and never responded to my texts. Meanwhile, he told me that he was my account manager, that I should call or text him if I have any questions. Today, 12/12/24, a Gary called me and said he's a quality assurance guy from Midland Van Lines and wants to take inventory of my items they'll be moving. I said okay. After I answered all his questions [the same things I previously told Steven], Gary told me that my bill is now $5,800+, and that the bill of lading I signed said that my storage unit is 10x5x8! That I have to pay him another $1,300 deposit [on top of the deposit I previously paid]. When I requested that he should refund me my hard-earned $982.56, he told me no refunds. The next thing, I got a text from him and from Steven's line saying that they have canceled my scheduled service and won't refund me. I am raging in anger right now because these were the same things Steven told me that other moving companies do to folks, and he even advised me to block anyone else that calls me from other moving companies. Steven hurled my ass to sign the bill of lading while he held me over the phone and told me that if I don't sign right away, I will lose the slot, and I won't get scheduled. That they typically don't have any space for a move within 2-3 weeks timeframe, that I was very lucky something popped up and that he needs me to sign and pay immediately to secure the spot, and that it only takes a few seconds to sign. When I told him that I really need to read the contract before signing, Steven told me that I don't need to read the whole document before signing and that I will lose the chances of being moved on December 15th as planned, that I should use my phone and sign on their eSignature platform via the email he/the system sent to me already. Hence, I signed it. Steven never told me that my deposit is non-refundable and that they'll jack up my bill 3 days before my moving date! This was a master-planned scam! TO MIDLAND VAN LINES, I NEED MY MONEY BACK TO MY ORIGINAL FORM OF PAYMENT, ASAP!”

Helpful Report

Posted 9 months ago

“DO NOT USE THIS COMPANY!! If I could give zero stars, I would. I was given incorrect information from the beginning of this process in June, all the way to the very end in November. This company is completely incompetent in doing anything correctly. This entire thing was a headache. I could rarely get ahold of people. I dealt with Caleb, Gary, Thalia, and Frank. It would take multiple calls, emails, and texts to each person to even get a response days later. Eli, the foreman was nasty and aggressive when he arrived. He added $1k onto my price with cubic feet AND packing supplies which I had already provided. When I spoke with Frank at customer service to see why it was so much he kept talking over me rudely and repeating to me to read my contract and the fine print. He also kept asking me why I signed if I didn’t understand correctly. Eli asked me when I want the items to arrive. I said Friday 11/8, but then I also mentioned how I thought it takes up to 14 days. He said “No, I will get it there on this date.” When Friday came, I called customer service and was advised my items were in storage until 11/8 and how it takes 14 days from that date to arrive. I asked why I was told something else and he had nothing to say. When we finally got our items, we were charged an extra $16, even though we already paid during the first pickup. I understand it’s only $16, but it’s principle that this company will take and take and take any chance they get. They didn’t communicate it was already handled with Eli. The driver wouldn’t start until we paid it and no one from midland vans was answering numerous phone call attempts. Moving is stressful to begin with, and moving out of state is even worse. I highly recommend you do NOT use Midland Van Lines, it’s a complete crock, ran by crooks. They aren’t a moving company-they are a broker who sub out to others drivers, they do not own their own vans or have their own truck drivers. They claim they aren’t brokers, but they 100% are. Save the time and money and do yourself a huge favor and use another company!”

Helpful Report

Posted 10 months ago

“AVOID MIDLAND VAN LINES AT ALL COSTS! We have an attorney, contacted the Attorney General's Office, and filed a complaint with FMCSA/BBB. A $16,500 move became a $34,500 move with wire transfers, Zelle/Venmo payments to Russian bank accounts. Derek from Midland offered a contract for $16,500 (partial pack move). Midland Van Lines is not your mover. They broker vendors to negate ownership of their failures. Two days before our move, Midland requests full assessment of our items to assure the right size truck. We are told our contracted quote of $16,500 was incorrect. We owe $26,500. We paid it. On moving day, Deluxe Express (vendor) arrives. They refuse to honor the partial pack as contracted for. We owe them $2500 via wire transfer for service. Upon completion, they inform us, "if we want our belongings to arrive safely and on time, we owe a 20% tip, $2500, to them via Zelle. Two days before arrival at our new home, our driver from AJ Express Inc (vendor) calls. They will not be able to get their truck in our driveway. We owe them $2500 for delivery via wire transfer. If we do not pay the $2500, we must unload their truck & move our belongings ourselves. The night before delivery AJ Express Inc demands full payment via Zelle. They arrive at our home and demand $2500 to unload our belongings off their truck. Our items are damaged / broken. Devastating. Midland Van Lines uses Carrier Global Inc to transport cars. A man arrives to pick up our truck with his own Ford Explorer and Home Depot trailer. His wife communicates with us, angrily, when we ask for written documentation of transport. They refuse. They deliver our vehicle at midnight and were aggressive when we were not available. Midland/Carrier offered no help. All payments were made to the personal Venmo of the wife of driver. Rapid Auto Group LLC transports my Lexus SUV. My Lexus is lost with no communication from the driver or Carrier Global. We are filing a police report to report my Lexus as stolen.”

Helpful Report

Posted 1 year ago

“Midland Van Lines is the worst company to work with. We were told by James that Midland was family & veteran owned. James had also given an guaranteed delivery date of August 5th to my family. All my lifelong belongings and everything important to us had not shown up. I called Midland several times, and never had anyone pick up the phone. Dominique had finally answered but she was very rude and seemed agitated, she didn't listen to anything we had to say and numerously cut us off and told us our guaranteed delivery date was a typo and regardless of it being a signed contract, that she can't help us and went to hang up the phone. After multiple calls and emails, we were told stuff would be delivered to Virginia on either August 27, or August 28th. Many of our family members changed their plans for the week so our mother could find the first flight out Virginia and help out with the move. It is the night of the 28th and we are now being told our belongings never left, and that we will be getting them A WEEK from now. We have been lied to and deceived by this company and their antics. This is costing us thousands of dollars for our family. Midland will ignore calls and be rude towards you for no reason. DO NOT use this company.”

Helpful Report

Posted 1 year ago

“Midland Van Lines is the worst company I have ever worked with. I just graduated college and started a graduate program across the country. I had to move from Chicago IL to Richmond VA, alone, and after experiencing severe mental trauma, I decided handling it myself was too much and hired a moving company. I chose Midland because I saw on a website that they were family owned and veteran owned, two very important things to me. We discussed terms, and were off to the races. After picking up my items on July 28, I had a guaranteed delivery date, as per our contract, of August 5. Two days before delivery I said all my goodbyes, got in my car and took off for my new life adventure. When I got to Richmond, what did I find? NOTHING. After calling many times, I finally spoke to Dominique at Midland, and found she was INCREDIBLY rude and patronizing. I was told that my guaranteed delivery date was a typo, despite being signed by both the company driver and myself, and they would not honor it. Two WEEKS after, and calling them nearly every day, I was told my lifelong belongings were due to be delivered on either August 27 or 28. My mother booked a $900 flight on short notice, as since my classes have started I cannot be present to receive my belongings, and flew out to Richmond. I am now writing this review, the night of August 28, after being told my items never even made it into transit, and are still a week out from scheduled delivery. I have NO WORDS to express how furious I am. I moved across the country to forge a new path, and was made a fool by trusting this malicious, manipulative company. Nearly every day this past month I have called, and have been ignored, patronized, lied to, and manipulated. Do not give this company one red cent.”

Helpful Report

Posted 1 year ago

“Do not use this company. Under quoted move, damaged over $3000 of my home goods. They would not take care of the issue even after they would. Worst move I have ever had.”

Helpful Report

Posted 1 year ago

“This company is horrible at coordinating your move and will not understand the importance of getting your stuff to you in a timely manner. Do not use them. I would recommend Atlas relocation as they are a good company a regret not using them this time around.”

Helpful Report

Posted 1 year ago

Midland Van Lines Reviews