Military Direct Reviews

Name: Military Direct
Address: Unit 17, Gravelly Industrial Park, Birmingham, Birmingham
Rating: 4.64

4.6 Rating 651 Reviews

92 %

of reviewers recommend Military Direct

4.6

Based on 651 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01217722999

Email:

digital@ammoandco.co.uk

Location:

Unit 17, Gravelly Industrial Park, Birmingham
Birmingham
B24 8HZ

Write Your review

Tell us how Military Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Military Direct 5 star review on 14th March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was initially hesitant to seek help, but contacting ERF turned out to be a reassuring experience. The team was professional, patient, and clear in their communication from the beginning. They took my concerns seriously and made sure I understood each stage of the process. I truly appreciated their consistency and professionalism, and I’m grateful for the support they provided.”

Military Direct 1 star review on 22nd September 2026

Helpful Report

Posted 1 month ago

“I ordered a beret as I've lost mine and need it to take part in an Anzac parade in Australia. The day after ordering I got an email from military direct saying "your order is on its way"..... TEN DAYS LATER Royal mail emailed to say that it had just been posted to me. So it took them longer to get a beret in the mail to me than it took Artemis 2 to travel around the moon and back. Consequently looks like the beret won't arrive in time for the Anzac parade.”

Helpful Report

Posted 6 months ago

“I ordered a watch at the beginning of January.Advised order was being processed,and delivery would be within three weeks.It’s now the middle of February and I have received no delivery.Contacted Military Gifts Direct but to no avail.Was actually told at one point that my order had been delivered.To date I’ve heard no more.I have received an E-mail asking me to rate the company and their products! I doubt this review will be published!”

Helpful Report

Posted 2 years ago

“No review.items not recieved, as yet”

Helpful Report

Posted 4 years ago

“Ordered from a BFPO address, promised a VAT refund then never responded to emails after placed order.”

Helpful Report

Posted 5 years ago

“I haven't received the item for which I paid next day delivery 2 days ago”

Helpful Report

Posted 5 years ago

“This has not been a good experience. My order was placed in November. I have chased repeatedly for updates on delivery time lines only to be given false information. I will not be using this company again.”

Helpful Report

Posted 5 years ago

“Very poor payed for next day delivery and has been two weeks and still no word in when I will receive my items”

Helpful Report

Posted 5 years ago

“Paid for next day delivery at 7 in the morning. Item arrived three days later. Not acceptable. No response from them when I asked what was going on. I think they only sent the item because I hadn't received a item dispatch confirmation then I find that I wasn't actually purchasing from Miltary.Direct, it was another company called Ammo & Co. Will be buying from Military 1st next time. These lot even had the cheek to ask me how I rated their "help" with my complaint. Cowboys.”

Helpful Report

Posted 6 years ago

“It still hasn't been delivered !”

Helpful Report

Posted 6 years ago

“I ordered 2 items and normal 3-5 day delivery. After 6 days I still had no update on my order status and when I contacted it took a further day to be told 1 item was out of stock, although not stated at the time on the site and also still not stated when I checked after, I must now wait a further 7-10 days for 1 of my items. I ordered these items as I am on exercise next weekend and needed them both. Not ideal situation to be in and I would now think twice before ordering from Military Direct again.”

Helpful Report

Posted 6 years ago

“Charged for an order I didn’t receive, and complaints department ignored my messages for three weeks! Still not resolved. Very dissatisfied.”

Helpful Report

Posted 6 years ago

Hello. For the order you have reviewed your order was placed on the 30th, shipped on the 31st and delivered on the 1st. I can see one order did get returned to us undelivered which we sent out again via DPD. I hope you have now received these. If you still have any issues please do get in touch and we will be happy to help you. Thank you

Posted 6 years ago

“3rd review you have sent me pity your services haven’t sent the actual product I ordered way back when. Please delete my email address and sending me reviews and adverts as I quite clearly will not be using your services again. The role has finished now do the patch is now not needed thank you for wasting my hard earned money on a badge you couldn’t even post!”

Helpful Report

Posted 6 years ago

“I never received this item yet you have sent 3 review requests, definitely won’t be buying anything from you or promoting you too friend!”

Helpful Report

Posted 6 years ago

“I ordered and then got informed out of stock”

Helpful Report

Posted 6 years ago

“haven't received it yet”

Helpful Report

Posted 6 years ago

“They just order the product from amazon and charge you £4 delivery fee, it’s a joke that’s disgusting will never be ordering from this vile company again”

Helpful Report

Posted 6 years ago

“Item hasn’t arrived and no response from the retailer”

Helpful Report

Posted 6 years ago

“Sent me wrong colour of gloves”

Helpful Report

Posted 6 years ago

“Good prices but but three weeks to deliver!!”

Helpful Report

Posted 6 years ago

Military Direct is rated 4.6 based on 651 reviews