“No response to emails , no confirmation or follow ups. I placed an order and paid - but the status states unfulfilled. When I try to contact them for a confirmation, absolutely no response. This is truly disappointing. Still haven’t received my order.”
“Website was easy to use and ordering was a dream. I made a mistake on the address when I placed my order and the problem was fixed the same day and arrived as promised. Thank you”
“Corryn was very responsive and when there was a supply issue (as everyone is experiencing post covid) she upgraded the items as well as free express shipping to make up for the delay. Great customer service makes all the difference!”
“The box was lovely, but overpriced and sub par customer service.
Due to an error with the address (of gift receiver), the package was held at a nearby post shop. I wrote to the customer service team to change this and was told It would be easier for me to do this, so I posted a request (from another country). However, as I was not the listed sender or recipient I was declined to change the address (2 days later, when a friend could have collected it instead) meaning it got sent back over state and I had to pay a larger sum to resend it. After all the fuss (which could have been resolved had customer service amended this themselves) It took 7 weeks to actually arrive with my friend who had now had their baby. My suggestion is a setting in the order section to state the senders (orderers) name, as often it’s a gift and the receiver isn’t the person ordering.”
“I had an issue with my diffuser I was able to contact the staff and they immediately rectified the situation with a new diffuser and a lovely note
Excellent customer service”
“I bought two breastfeeding dresses and love wearing them so much. They are very comfortable even in hot humid tropical weather. The milk and love team is lovely and supportive. I had to exchange the dresses for different sizes and it went smoothly.”
“I had a particularly bad pregnancy and the care packages I received from my friends through Milk and Love helped me, the teas helped me sleep better and the bikkies helped ease my morning sickness! The oils were great for my skin, I have the tiniest stretchmark, that’s it!”
“Can’t say I’ve seen an increase in my supply but the taste is delicious so I’ll be carrying on and ordering more when I’ve finished it.
Super speedy delivery too.”
