“Mirraw is the worst Online shopping site with absolutely no customer care service.
I ordered two Indian men kurta set from Mirraw. One was nice and it fitted my son well. The other kurta set blue embroided silk sherwani. Product ID: 3141885 did not fit my husband well and I posted it back in good faith that I will get the refund of the item.
I posted this item and paid £17.99 for postage.
Total cost: 46.32 for the item + 17.99 for post= £64.31
I did not receive any refund for my item.
I tracked my delivery and found that the recipient refused to accept the delivery and returned. I have not received this post back!
I called up customer services so many times and spoke to an agent called Shankar who does not help. I also submitted a query form at Customer services to help refund for my item, they do not reply.
I am utterly disappointed and disgusted with Mirraw customer services.
They should not be dealing with International customers as in foreign countries these issues are dealt with utmost care and refunds are processed.
I hope no international customer buy any items from Mirraw because if anything goes wrong with the order, they do not help!
Please note that the tracking reference number with Royal mail: LG988809015GB”
“I have had previous parcels from Mirraw delivered but this time they have made things so much worse. I cannot physically go and collect the parcel at the depot whose driver is unable to find my address. In the meantime I have received several parcels from the same depot and Mirraw has refused to refund the money saying that the parcel will be destroyed whereas it shows that the parcel has been returned to the sender.”
