“Sent a pair of shoes back weeks ago still no refund after 5 weeks, no reply via numerous emails and messages sent, no answer on phone either! Absolutely appalling service!”
“The wrong shoes were sent. In fact, someone else's order was sent to me including their invoice with personal details. I assume my order and invoice were also sent to someone else. The customer service I have received since has been nothing short of useless - days to respond and then a stock answer that didn't fully address the issue. Still waiting for another reaponse...”
“They look great,but they are so uncomfortable,I only tried them for one minute and my foot was in pain,even if I usually wear high heels,tried to return them and I already lost half an hour from my life and still couldn't return them”
“Very poor service, I have not received my order and neither an answer from customer service, no refund, nothing at all!! What should I do now? Lose the money and that´s it??”
Hello Hellen,
I can see that our customer service team responded to your emails just a few minutes after we received them, and we have opened an investigation with DPD in regards to your parcel.
I apologise that your delivery experience was not the best, but as your parcel has been marked as delivered with a proof of delivery we have to wait for DPD to confirm GPS coordinates before we can issue a refund or offer you a replacement.
Kind Regards,
Michal
Miss Diva Team
“Took forever to be dispatched to the courier and when they arrived they were damaged in three places also sizing is off I'm a 3 and the shoes fit like a size 5.. waste of time”
Hello Bev,
I sincerely apologise for the issue with your order.
I have spoken to our customer service team and I can see that we have provided you with a free return label and a full refund to rectify the issue.
If you need any more assistance please contact us on customercare@missdiva.co.uk
Kind Regards,
Michal
Miss Diva Team
Hello Chantal,
I sincerely apologise for the delay with your order.
I can assure you that we've noticed problems with our deliveries and to fix that we have even changed our courier company to prevent that from happening especially during the Christmas period.
We hope that you will give us another chance in the future and I can guarantee that our service will be on point :)
Kind Regards,
Michal
Miss Diva Team
“I never received the order.
It is returned back to the sender.
I had wrote to the customer service and I am still waiting for response for refund.
No response heard yet.
No customer care number available to be contacted by phone.”
