“Harassing, Bullying, and Unacceptable Behavior
I regularly visit my local Sainsbury's in High Wycombe, Bucks, and until recently, I had never encountered any issues. However, ever since Mitie took over the security, their staff have been nothing short of bullies, constantly harassing innocent customers, including myself and my family.
In one particularly appalling incident, a security guard pinned a family member of mine against a wall and threatened them. This confrontation not only left my family member injured but also caused damage to personal property. Witnessing such aggressive and unacceptable behavior has caused a great deal of stress and anxiety for my family, especially the affected individual.
I have repeatedly raised complaints with Sainsbury's and Mitie's customer service regarding this incident and the behavior of their security guards. However, despite my persistence, no meaningful action has been taken to address these serious concerns. The lack of accountability is deeply disappointing and reflects poorly on both companies.
What’s even more shocking is that the harassment continues to this day. Recently, my family member was stopped and falsely accused of shoplifting while visiting Sainsbury's to purchase a single item. The items in their bag were clearly branded from Tesco, yet the security guard refused to listen or show any professionalism. This led to further humiliation and stress for my family member, who did absolutely nothing wrong.
Mitie's security staff display a complete lack of training, professionalism, and basic customer service skills. They seem more focused on intimidating and targeting innocent shoppers than on actually preventing theft. Their behavior creates an unwelcoming and hostile environment that no customer should have to endure.
This ongoing harassment is not only unacceptable but also disgraceful for a company like Sainsbury's, which claims to value its customers. Allowing such misconduct to persist without consequences shows a blatant disregard for customer safety and well-being.
I strongly urge both Mitie and Sainsbury's to take immediate action to address these serious issues. Customers deserve to feel safe and respected while shopping, not bullied and harassed by unprofessional security staff.”
“I suppose to have an interview today , but no one turn up to see me ! Very disappointed, unprofessional and waste of time ! Never gonna work for Mitie”
“Name of the Security Guard, Micheal( Mitie's employee)
The address of the store where the incident happened.
Sainsbury's 2 Canal Way, Ladbroke Grove.
Day and Time the incident happened, 25/07/2024 Between 9:30 am and 11am.
On 25/07/2024 I went to Sainsbury's at Ladbroke Grove and bought a hot espresso. ( as you may know, Costa has a self-serve coffee machine inside Sainsbury.) I didn't get the receipt I headed to the exit door without a receipt. At the exit door, I was aggressively stopped and humiliated by the security guard named Micheal. Micheal accused me of not paying for the espresso. Even after the employee at the self-checkout confirmed he saw me paying, Micheal kept on pointing his fingers at my face aggressively saying I didn't pay. Later the manager was called, checked the CCTV, and confirmed I had paid. Michael the security guard employed by Mitie was very aggressive. He refused to check the CCTV footage until the manager arrived. He was yelling at me and humiliating me in front of the public saying I didn't pay. The humiliation I felt was too much to put into words. I suffer from severe PTSD the incident has caused me so much trauma. All he could have done was check the CCTV footage but he kept on humiliating me in front of the public, falsely accusing me of theft. The store manager later apologized insincerely. Micheal, the aggressive security didn't apologize. He was watching me angrily as I left the store.
I have submitted a formal complaint email to Mitie and I am waiting for their response.
I Will never shop at Sainsbury ever again after this horrid experience! , Micheal needs serious retraining. He thinks he is entitled to profile, harass, and humiliate customers as he wishes. Shame on Sainsbury's for allowing such a bully to work for them!”
“Keep away from this company they pay min wage bad mangerment planning ahd love zero hours contract keep you sitting at home waiting for work there is much better out there keep looking”
“This company should be avoided if you have integrity and honesty. They overlook bullying the management haven’t a clue and the supervisors are bullying uneducated and would be lucky to get a job anywhere else”
“I've been awaiting since last Thursday to come and fix the bathroom tub as I'm left with without hot water on the bathroom , I booked an appointment for the engineer to come and fix it but just he didn't bother turning up or calling and telling us what's going on ?”
