“Poor standard of service.
Acting on advice from friends, my wife and I selected McCarthey's to do our home move, because they were BAR (British Association of Removals) registered, and as such, maintained certain standards. They certainly did, however the level of those standards was poor.
Their office staff were helpful, courtious, and accommodating. However, as the certainty of our completion date became unclear as we got closer to the date, it became apparent that we would be forced to pay a "postponement/cancellation waiver" fee of £220+VAT or lose 75% of our moving costs.
On moving day, delayed completion meant that the moving crew went home at 4:30pm before we received the keys to our new property. This meant our first night was spent without ANY of our belongings. It also meant we had to pay again for a redelivery (at Mccarthy's convenience). To be fair, the redelivery was at a significant reduction, but i feel that being a professional company, they should be aware of the potential for this situation and advise accordingly.
Post move, we discovered numerous breakages and scrapes to furniture. Our observations were that the crews (with one exception) were a bit careless in the handling of our property. Plants were stacked on top of other plants causing broken branches etc. Dents in coffee table, a scratch on the bed frame, and a wrecked shelf on MDF bookcase were a few of the other damages. None of these were worth claiming on, but the fact that they were never mentioned to us by the moving crew is inexcusable. Hence this review.
Zero contact post move either to check if we were happy with the move, or gather feedback.
I would not use this outfit again. Not ever.”
