Hello Don,
I am rather confused, I have thoroughly checked with our main order processing office and your name is not listed anywhere in our system so I can only logically conclude that you are confusing my company with another.
Kind Regards,
Martin Boskett
Managing Director
“The product turned out good but getting them was a nightmare. First I contacted you, then when you went to contact me back, you somehow sent an email to someone else so I never heard back from you. Finally after a week, I thought something was wrong so I contacted you back which is when you told me you had sent the email to the wrong person but still needed something from me in order to send the proof. So I sent the art right away and then you sent the proof but it had a mistake so it needed to be redone. So then it was sent again but it had a different mistake this time but you said it would be fine and that I could pay for it and you'd make sure it'd go ok. So I did but because of all those mistakes starting with them sending the reply to someone else, the whole project ended up being delayed by 2 weeks. I voiced my concerns about that and the person who I spoke to was also rude. But I still wanted my product and had faith that if it turned out how I wanted, I could forgive everything. But then I got it. And I found out that the mistake you had on the second proof was not fixed at all so you sent the wrong quantity. When I emailed you about that, you did send me more of the right quantity free of cost which was good but still. You made the mistakes that delayed my project by 2 weeks forcing me to contact all my customers and apologize, and when I voiced it, your employee was rude and still made mistakes til the very end. It was overall just sad considering I had such high expectations. The only thing good that I can say is that the pins turned out great.”
We are so sorry to hear that there were problems with your order and can only apologise for the lack of customer care in this case. I can assure you that measures have been put into place to ensure that our usual high standards are maintained in future.
I am pleased to hear that you were happy with your badges and hope be of service again.
Kind Regards,
Martin Boskett
Managing Director
