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Mobile Fun Reviews

4.3 Rating 213 Reviews
83 %
of reviewers recommend Mobile Fun
Company Reviews Questions Metrics Info
4.3
Based on 213 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Mobile Fun Reviews

About Mobile Fun:

Mobile Fun is the UKs leading online mobile phone accessories and simfree mobile phone retailer, with over 6000 products for next day delivery. Mobile Fun offers a massive range of mobile phone accessories, handsets at unbeatable prices, Ringtones and games.

Visit Website

Phone:

0844 249 5060

Email:

customer.services@mobilefun.co.uk

Location:

Mobile Fun LimitedUnit 16 Network ParkDuddeston Mill Road
Birmingham
B8 1AU

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Mobile Fun 5 star review on 30th June 2023
Leroy Thompson
Mobile Fun 5 star review on 18th June 2023
Aguilera Espinoza
Mobile Fun 5 star review on 29th May 2023
Gina
Mobile Fun 5 star review on 7th April 2023
Williams C Webb
Mobile Fun 5 star review on 9th January 2023
Leanne C Harvey
Mobile Fun 5 star review on 24th December 2022
Somata Scarlet
Mobile Fun 5 star review on 21st December 2022
Ted C Markle
11
Anonymous
Anonymous  // 01/01/2019
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Stephen Brennan
Unverified Reviewer
“Ordered a case for my iPhone a month ago and still have not got it yet. Have sent emails to the company and tried to get in contact and still nothing. Paid 50€ for the case and this is not an acceptable amount of time to have to wait on a phone case and very poor customer service 😡😡😡”
Helpful Report
Posted 3 years ago
Tony Lea
Verified Reviewer
“After placing an order for an item from this merchant, I received an order confirmation with the correct item. I then received a shipping confirmation but it was for the wrong item. I contacted them to point out their error showing the discrepancy between item ordered and item shipped. They said it was too late to change the order and it would be up to me to take steps to return the order and start over again. This is unacceptable as it was their error, not mine and they should take steps to ship out the item they confirmed that I originally ordered.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I purchased a phone cover yesterday 6th May. I paid for next day delivery, expecting it today, but would have excepted tomorrow in the current situation. Just got an email from DPD to say it will be delivered Monday 11th. Everyone knows we are in a crisis, but why rip customers off by charging for something you can’t deliver. Very sad you feel you need to do this.”
Helpful Report
Posted 4 years ago
Abi Barclay
Verified Reviewer
“Ordered a Samsung LED Wallet cover for my S20 on 1st April. When the item did not turn up, I contacted them after the required ten days requesting a refund. Instead they sent a replacement which arrived the following day. This after a rather confusing exchange where they said it had been shipped on 12th April. I returned the item and only today have received a refund. However, despite my requesting a refund not a replacement, thus the item was sent to me in error, they have seen fit to penalise me in the sum of £7.44. I have again written requesting immediate return of the deficit but frankly, given their previous inability to read a simple request, and the time it has taken them to respond, I'm not holding my breath. Strangely enough they were very quick to send repeated requests for reviews (on an item that is never actually received) and feedback. I have of course obliged. Personally I would never buy from these people again. I eventually bought the cover elsewhere, for £13 less, and it arrived the next day. Needless to say I will be taking my business to the other company in future. Disgusted.”
Helpful Report
Posted 4 years ago
Colin Moull
Unverified Reviewer
“Case they recommended wasn't compatible and charged me postage both ways Searched for a case using their search engine to fit my phone,ordered the one MobileFun said was compatible. It wasn't. No apologies, they said I was in wrong I shouldn't have believed their site and should have doubled checked elsewhere. They deducated postage both ways from my refund. What a bunch of rude incompetents. DO NOT USE THIS COMPANY.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Ordered a case 21 days ago, still hasn't arrived. I'm in New Zealand and their website has a .co.nz domain which I assumed would be local distributor but I've now been informed it is dropped shipped from the UK. Three weeks later and it's still not here, if I could give a negative rating - I would.”
Helpful Report
Posted 4 years ago
Stephanie Reed
Verified Reviewer
“No matter how I try to contact this company they are not doing anything or calling me as promised. They are not even picking up their customer service phone! Therefore I cannot recommend buying from them.”
Helpful Report
Posted 4 years ago
Artur Spala
Unverified Reviewer
“The customer service is just ridiculous. I have place my order at 05.02.19 today is 13.02.19 I can see they even didn't start proceeding my order. I called them and send emails, and there's no response. Hopefully I gonna get my money back”
Helpful Report
Posted 5 years ago
Secret
Unverified Reviewer
“very bad company i worked for them for a while and was used for cheap labour as an apprentice in a warehouse i would not work for this company and would never recommend it oh and btw f u Ali :)”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Quality goods. Fantastic customer service. Easy to contact and quick to respond.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Ordered three items - only one arrived along with two Christmas cards addressed to someone presumably in the warehouse. Customer Services just keep telling me my order has been despatched - YES I HAVE IT BUT TWO ITEMS ARE MISSING! I've emailed, I've phoned, I've filled in the form on the website, I've tweeted and now I'm leaving this review as no-one can be bothered to do anything about this, but they're happy to keep my money.”
Helpful Report
Posted 5 years ago
Liam Devereux
Verified Reviewer
“My order was made 2 weeks ago and still hasn't arrived. Mobile Fun messed up processing the order. No goods, and I'm £24 down.”
Helpful Report
Posted 5 years ago
Dominik
Verified Reviewer
“Delivery by DPD is not reliable at all !!! Very fast dispatch of order, fantastic! But don't order via DPD. You will get stuck. Even customer service from DPD won't be able to help you as theirs drivers are "freelancers" ... Skipped delivery on Saturday, Monday and Thursday passed by without delivery ... So with Royal Mail it would be there already !!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Very quick service excellent value for money”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Nice quality cover at a good price - fast delivery. No problems”
Helpful Report
Posted 5 years ago
Ray
Unverified Reviewer
“Ordering was simple, Delivery was on time. Good work guys keep it up.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Simple idea, great product, rapid delivery. Phone mount uses redundant CD slot, unobtrusive and well-placed siting.”
Helpful Report
Posted 5 years ago
Janet
Verified Reviewer
“The service is great and the goods are good quality and very reasonably priced.”
Helpful Report
Posted 5 years ago
Chaderz1990
Verified Reviewer
“Excellent customer service, prompt communication, item ordered was refunded without pause same day that I requested (item was out of stock) Ordered other items from here problem free.”
Helpful Report
Posted 5 years ago
Lorraine James
Verified Reviewer
“Always use these can't understand negative reviews, I got my new phone promptly ordered case from them BUT in the meantime while I was transferring all data etc to new phone I had a £5 voucher but cos emails weren't coming to new phone straight away I missed out on fiver off, so emailed them explained situation they put the £5 back into my bank next day that's service I'm sure sometimes wires get crossed but I've had no problems and used lots.”
Helpful Report
Posted 5 years ago
Mobile Fun is rated 4.3 based on 213 reviews
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