Mobile Phones Direct Reviews

“ Total con. Been fighting since jan with over a defective hand set that I set back. So far I have paid £180 to vodaphone for a service Mobile Phones Direct have failed to deliver. Only way to get acknowledgement from Mobile phone direct is write a bad review and even then nothing happens. Moblie phone direct say the contact has ended but the provider vodaphone say they have had no instruction from Mobile Phones Direct! ”

“ Their customer service is shockingly poor; each email was answered by someone different who seemed incapable of reading previous messages, forcing me to constantly repeat myself. ”

“ Terrible service, no one is helpful, they assured many times that it would be sent, but it only extended the time!!!! avoid this website. ”

“ Unfortunately, my box was damaged, prompting me to contact customer service. ”

“ The customer service has been appalling, no continuity or communication between departments. ”

“ Terrible customer service, make you feel small , laugh at your mental health issues Shouldn't be in business anymore should refund everyone they have screwed over ”

“ Ordering the phone and contract was fine, but I chose to cancel within the cooling-off period as the service in my area was poor (despite Three's coverage maps indicating that it'd be strong). ”

“ Contacted Customer service and they asked me to provide royal tracking id and proof . ”

“ Appalling service! I would give no stars but had to put one to leave this review! They promised me £70 trade in for my old phone and said they would send a jiffy bag to return it, however, despite phone calls and emails (and constant promises that the bag would come) over several MONTHS it has still not arrived. ”

“ ermmm everything, got sent a phone that don’t work, I send back special delivery, and now they have ignored me for days and days, terrible customer service, been on hold on a 0345 number for well over 2 and half hours and still I haven’t got through to anyone. ”