Hi Chen Zaadi,
I understand your frustration regarding the multiple payments. Just to clarify, you've made a payment of $28.99 for the Standard Unlock, which is indeed a necessary step in the unlocking process. The initial payment covers the eligibility check, and the unlocking payment will be outlined in the checkout details prior to purchase.
Since your order status is "Unlock Complete", everything should be set for you to continue using your iPhone 15 without any issues. If you have any further questions or need help with the next steps, feel free to reach out!
Best,
Charlotte
“I realized after the fact that my phone was not network restricted but I was not made aware of it during the initial check.
I tried to unlock it and it still said No Sim.
Disappointed but I am willing to have another go at this with a locked phone I have. Hope 2nd times the charm LOL”
Hi Kelepi,
I’m sorry to hear about the confusion with your iPhone 8! I understand how frustrating that can be, especially when you feel like the information wasn’t clear at first.
Just to recap, your eligibility check and unlock payment were processed correctly, and all costs were outlined on the checkout page. If you decide to give it another go with your locked phone, I'm here to help guide you through it to ensure everything runs smoothly this time.
Thanks for your patience, and I hope this next unlock process goes perfectly! If you have any questions along the way, feel free to reach out.
Best,
Charlotte
“Great service I used it to unlock my iPhone 14 it told me what was owed and allowed me
To pay it it took 3 days but all and all it was good to go now I have an unlocked iPhone. 14 for under 100 bucks to unlock it could not beat that’”
Hi David,
I'm sorry to hear you're having trouble with your iPhone XS Max. I understand how frustrating it can be when expectations don’t match reality. Just to clarify, our service indicates that the unlock status is "Unlock Complete," meaning we provided the unlock as requested.
If your phone was previously unlocked, it would explain why it isn't functioning as expected now. Please double-check the lock status with your network provider, as they can provide more clarity on the device status.
If you need assistance or have further questions, feel free to reach out. We're here to help!
Best,
Charlotte
Hola Israel, entiendo tu frustración con respecto a los pagos múltiples. Solo para aclarar, los $28,98 que pagaste fueron por el servicio de desbloqueo estándar, que es un paso necesario para desbloquear tu iPhone XS. Esto implica una verificación de elegibilidad primero, seguida del pago de desbloqueo. Todos los costos se detallan claramente al momento de pagar para garantizar que no haya sorpresas. El estado de tu pedido muestra "Desbloqueo completo", lo que significa que tu teléfono ahora está desbloqueado y listo para usar. Si tienes más preguntas o necesitas ayuda con los próximos pasos, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos, Charlotte
“The step by step process was commendable. It made me confident that the unlocking of the SIM card would work. Unfortunately, my SIM card could not work on the Iphone. The message on the phone is no service. Am really dissapointed.”
Hi Caroline,
I’m sorry to hear you're having trouble with your iPhone 6 Plus after the unlocking process. Since your order status is "Unlock Complete," it sounds like the unlocking was successful on our end. If you're seeing a "No Service" message, it could be related to your SIM card or its compatibility with the unlocked phone.
Please make sure your SIM is active and check that it’s supported by the phone. Here’s a quick tip: try reinserting the SIM card or testing it in another device if possible. If the problem persists, please reach out, and we can help you troubleshoot further. Your satisfaction is important to us!
Best,
Charlotte
“Mi experiencia fue un robo. Solicité liberación de compañía y para proceder te obligan a pagar $600 Mx con una leyenda de desbloqueo iCloud, el cual no es desbloqueo iCloud, solo es un pago extra el cual es robo. Porque ya estaba autorizado el desbloqueo de compañía sin necesidad de ese cargo extra. No lo recomiendo.”
Hola Yeraldi Cortés, gracias por compartir tu experiencia. Lamento que te sientas así. Noté que el estado de su pedido es "Desbloqueo completo". Esto significa que su iPhone 14 ahora debería estar desbloqueado y listo para usar. Para aclarar, el pago de la verificación de elegibilidad ($28,99) y el desbloqueo estándar ($36) que realizó son estándar y se describen en nuestra página de pago antes de la compra. No se requieren pagos adicionales para un desbloqueo de iCloud si no se solicita. Parece que pudo haber cierta confusión con respecto a los cargos. Si cree que ha habido un error o un malentendido, estaré encantado de investigarlo más a fondo. Su satisfacción es importante para nosotros y estamos aquí para ayudarlo a garantizar que tenga una experiencia fluida con nuestro servicio. Atentamente.
Hi Eric,
Thanks for sharing your feedback. I'm glad the unlock process went smoothly for your iPhone 6 with T-Mobile USA. I understand that the costs can sometimes add up, but please rest assured that all fees are outlined on the checkout page prior to purchase to avoid any surprises.
If you have any further questions or need assistance with anything else, feel free to reach out. We strive to make the unlocking process as transparent and straightforward as possible.
Thanks again!
Best,
Charlotte
Hi Mi Da,
I'm sorry to hear that you feel this way! I see that your unlock for the iPhone 13 on the Nova Iceland network has been successfully completed.
The cost you’ve paid, $28.99, covers the Standard Unlock service, and this was clearly outlined during the checkout process. With your unlock now complete, you should be able to use your iPhone 13 with any compatible carrier.
If you have any trouble with the unlocked phone or specific questions about the process, feel free to reach out. We are here to help!
Best,
Charlotte
“I paid £11.99 assuming the phone would be in unlocked however it automatically went to eligibility checks. Then I was required to pay another £26.99 to unlock the phone. I paid this and it hasn’t made a difference. No sim is working in the phone besides the Sky sim I initially had. I have been ripped off. Do not bother because they don’t issue refunds regardless of weather it works or not.”
Hi Sophie-Leigh,
Thank you for bringing this to our attention and I'm sorry to hear about your experience. From our records, it looks like your order status is "Unlock Complete," which means your iPhone 14 should now accept SIM cards from other networks.
Here's what you can try to get your phone working with the new SIM card:
1. **Restart Your Phone**: Sometimes, a simple restart can help your phone recognize the new network.
2. **Check Network Compatibility**: Ensure that the network you're trying to use is compatible with your phone model.
3. **Update Your iPhone**: Make sure your iPhone has the latest iOS update installed.
4. **Reset Network Settings**: Go to Settings > General > Reset > Reset Network Settings. This will reset WiFi networks, passwords, cellular settings, and VPN/APN settings.
If none of these steps resolve the issue, please contact our support team. We provide a 100% Money Back Guarantee if the service does not work as promised under certain conditions outlined in our refund policy. Here's an important excerpt related to this:
"If our attempt to unlock your iPhone returns an 'unavailable' report to our server, the guarantee applies."
However, since your order status is marked as complete, I encourage you to follow the steps above and reach out to our support team for further assistance.
Thank you for your understanding and patience.
Best regards,
Charlotte
Hi Gulshat Sandybayeva,
Thank you for reaching out and sharing your experience. I'm truly sorry to hear that the service didn't meet your expectations. Since your order status is "Unlock Complete," could you please confirm if the issue might be related to an "Incompatible Sim" message on your iPhone 14 Plus?
If you're experiencing the "Incompatible Sim" issue, our refund policy allows for a refund provided you can show proof of the issue with a video. If that's the case, please send a video demonstrating the issue to our support team, and we will promptly assist you further.
Otherwise, if you're facing a different issue, please specify, and we'll do our best to assist you in resolving it.
Best regards,
Charlotte
“Payer et on vous dit pas possible de débloquer votre iPhone car liste noire Apple, ni volé, ni perdu. On vous fait un avoir mais utilisation pour un autre service et non pour un autre déverrouillage.”
Bonjour Gérald, Merci d'avoir partagé votre expérience avec nous. Je vois que vous avez terminé avec succès le processus de déverrouillage de votre iPhone X avec nous et que le statut de votre commande est répertorié comme « Déverrouillage terminé ». Félicitations pour avoir débloqué votre téléphone depuis le réseau Orange France ! En ce qui concerne la structure de paiement, je comprends que devoir effectuer plusieurs paiements peut être un peu déroutant. Comme indiqué sur notre page de paiement, tous les téléphones nécessitent d'abord un contrôle d'éligibilité (26,49 €), suivi du paiement de déverrouillage (33,01 €) une fois l'éligibilité confirmée. Cela garantit que nous pouvons fournir un processus de déverrouillage transparent et sans aucun problème. Si vous avez encore besoin d'aide sur quelque chose de spécifique ou si vous avez d'autres questions, veuillez nous en informer. Nous sommes là pour vous aider à garantir que vous êtes pleinement satisfait de notre service. Cordialement, Charlotte
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