“MobileUnlocks did a great job of unlocking my old Samsung S9. The process took a bit longer than expected but they kept me up to date with emails constantly and eventually got the job done.
Highly recommended.”
Hi Smith Candida,
Thank you for sharing your feedback. I apologize for any inconvenience you experienced during the process. I understand that the duration and costs involved might have been unexpected. Just to clarify, all costs, including the Network Check (€5.99), Eligibility Check (€14.99), and the Standard Unlock payments (€33 and €26), are outlined on the checkout page prior to purchase.
Additionally, while our timeframes are based on previous unlocks, they are guidelines and can vary. I'm glad to hear that your unlock was ultimately successful.
If your phone doesn’t ask for the unlocking code when a non-Vodafone sim card is inserted, you will need to complete the process with a Remote USB Unlock, which is an additional fee.
Thank you for your patience, and if you need further assistance or have other concerns, feel free to reach out.
Best regards,
Charlotte
“The process was so easy and faster than expected! I really liked how they keep you updated during the process by letting you know which acts have been completed and which are still waiting to be reviewed. This gives you a timeframe of when your device will be unlocked and ready to use! I didn’t have any issues unlocking my phone and the step by step process was easy to understand. I’m so glad I chose MobileUnlocks to help with all of my needs because they definitely succeeded!”
“Service is very good first time used and also i was thinking that they are a froud and worried about the money they charge me 29 dollars after something was on screen that you complete 50% and pay $50 more for unlock than i was wtf and stop thinking about it and forgot but yesterday I got email that your phone is unlock now than I surprised and check it's unlocked (trustable site👍)”
“I didn’t realise I could unlock a mobile phone online. My daughter gave me her old mobile but was on a different network. So easy to use. Phone was unlocked quickly without having to even leave my house.
Would highly recommend.”
“I needed my phone unlocked and I saw MobileUnlocks
Online tried them and got a a result very soon.I will definitely tell my friends of the good service i had.
I will use MobileUnlocks again.”
“This is a joke , you pay £12 up front and then on check out they ask for another £26 to actually complete the task
Avoid! Just go to your local shop and it costs £15 all in with no games!”
Hello Michael,
Thank you for sharing your feedback. We understand your concerns regarding the payment process. To clarify, the initial payment of £11.99 covers the Standard Unlock service, which you've already completed. As stated on our website, all costs, including any additional payments, are outlined on the checkout page prior to your purchase.
We aim to provide transparency and inform customers about the necessary steps for unlocking their devices. Each unlock requires an Eligibility Check followed by the unlocking payment to ensure your specific phone model is supported and to proceed with the unlock effectively.
We appreciate your feedback and are always striving to improve our services. If you have any further questions or require assistance with your order, we're here to help.
Best regards,
Charlotte
“Quick service my phone was unlocked within an hour or so, have to make a payment first to check of phone is eligible to be unlocked and then a secound to actually unlock the phone.
Customer service where prompt with their reply when I had some confusion about the second payment and estimated wait time being 2 days even though it was so much shorter (1 hour).
Maybe not the cheapest option but a very quick way to get it sorted from home, very happy with the results.”
“I was skeptical about using an online service but I thought I'd give mobileunlocks a try. Upon first check they made me aware the phone was locked to a different network and changed it free of charge to the correct service. Once the eligibility checks were passed and I payed for the unlock code I was unsure as the loading sign kept refreshing but when I woke up and checked my email the code was sat waiting for me. I entered the code after restarting my phone and it unlocked it to my sim provider with no stress or problems. Quick and easy. I would recommend this service to anyone who wants to unlock there phone.”
“Quick and easy service. Took less time than I originally thought and was very happy with the results.
I would recommend to anyone looking to unlock their device”
“Muy buen servicio, rápido y confiable, todo el tiempo puedes ver el progreso de tu orden, sin engaños y el servicio tiene un precio justo, lo que se traduce en un servicio integral.”
“Thank you Mobile Unlocks site and instructions where clear easy to understand and use price was very reasonable for the service all codes necessary to completely free my phone where supplied in the time frame they stated”
