Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.72

4.7 Rating 32,762 Reviews

93 %

of reviewers recommend Moda in Pelle

4.7

Based on 32,762 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Location:

Moda In Pelle, Frontline Building, 34 Enfield Terrace
Leeds
LS71RG

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Moda in Pelle 5 star review on 9th March 2026

1450

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my purchase. I purchased shoes at the end of July. After many emails, unanswered, still no shoes. Trying again to contact Moda nobody answering phones. In 22nd August I was told they were arranging next day delivery. They have given me a 30 per cent voucher. Still no shoes, absolutely disgusted with the company. I give up.”

Helpful Report

Posted 7 months ago

“I have found the experience stressful, disappointing, unprofessional and not very likely that I'd ever buy anything from your company again. I returned a parcel nearly a month ago and still haven't had a refund even after sending you proof of postage and proof of delivery at your warehouse. I've sent countless emails but it seems even that hasn't prompted the refund. Your returns system is shocking and needs overhauling. I await my refund. I also, unbelievably, had to pay to return a wrong item that was sent to me. You sent me the wrong shoes, and then I'm responsible for the return postage??? Something definitely not right there!”

Helpful Report

Posted 7 months ago

“Lovely soft leather trainers in gorgeous colours. Great fit and speedy delivery. Also a bonus that they were massively reduced in the sale, so I bought three pairs!”

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Posted 7 months ago

“I was in your meadowhall branch 8/8/25 and purchased a lovely bag in the sale. A wonderful assistant kindly got me a new one out the back that had not been taken out the package. I then saw the perfect sandals for my daughters wedding in new stock. I decided to buy them and as I couldn't use my 20% off on line discount I was given 10% off. As the only pair in my size had been worn in the shop I was also ordered a brand new unworn pair. That made the sandals even more special. Fantastic service and stock! Thankyou”

Moda in Pelle 5 star review on 29th August 2025

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Posted 7 months ago

“Beautiful shoes that fit well, nice styles, great quality, fast delivery. Highly recommended!”

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Posted 7 months ago

“Absolute quality and design 👌don’t get better than this price and quality”

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Posted 7 months ago

“Lovely footwear and very good service”

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Posted 7 months ago

“The quality of the merchandise is excellent, but sadly I had to return the item as they did not fit. Unfortunately, the return process to obtain a refund is over complex necessitating an additional response to the type of refund required.”

Helpful Report

Posted 7 months ago

“As a very long standing customer of Moda in Pelle purchasing on line or visiting your store in Chester always a pleasure as to design & quality.”

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Posted 7 months ago

“So pleased I found this company. I now have four pairs of flatform trainers. They are so comfy and can be worn for work or play. The trainers are well.made with an easy zip to help putting on. Colours last well and are super easy to clean”

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Posted 7 months ago

“Always a easy transaction and never been disappointed with quality of my shoes or bags!!”

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Posted 7 months ago

“I have so many moda shoes they are stylish comfortable and quality is second to none that is why I continue to buy from them”

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Posted 7 months ago

“I returned an item on 23/7/25 and have still not received a refund despite contacting you.Extremely disappointed with your service.”

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Posted 7 months ago

“I ordered sandals sadly had to return them to big they were good quality plenty of room”

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Posted 7 months ago

“This has to be the best company to buy shoes or boots from. Very happy with the service.”

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Posted 7 months ago

“I've bought two pairs of Bezzie boots and a pair of leather trainer. All fabulous quality. Free, quick delivery.”

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Posted 7 months ago

“I recently bought a pair of shoes in the sale. They were a style I had previously but with a lovely 3D flower added. Beautiful, comfortable shoe however sadly it had a fault. I spoke to customer service who had no hesitation in sorting out the issue. A special mention here for Leilani, she was friendly, polite and very professional in dealing with my call.”

Helpful Report

Posted 7 months ago

“Very quick delivery the service is perfect. Fell back in love with Moda In Pelle after walking into a shop in Chester. Lovely fashionable shoes and still has style and the sandals I bought are comfy Thank you”

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Posted 7 months ago

“Beautiful quality leather shoes and great customer service. I've bought quite alot of shoes and boots online and been delighted with them.”

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Posted 7 months ago

“Always so stylish, excellent quality & super comfy! Absolutely love Moda shoes! My go to place”

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Posted 7 months ago

Moda in Pelle is rated 4.7 based on 32,762 reviews