“Horrible, this was a Christmas gift and I cannot return it. It was so close to their return policy of two weeks. It came to late. Then a gift is given on Xmas. Then the family had to fly home. They need to be more lenient during the holidays to extend the return policy which other sites do. This needs to be taken back Shouldn't have been such a big loss like this.i hope they make good of it. My wife was very disappointed. No one should be disappointed. I hope they rethink this. I would truly appreciate it.”
Dear Reviewer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during the holiday season. We understand how important it is for gifts to meet expectations, and we regret that our initial return policy caused frustration in this situation.
As you know, we have since resolved this issue by accepting the return and issuing a refund. We genuinely hope this has addressed your concerns and restored your trust in our commitment to customer satisfaction.
Please do not hesitate to contact us if there's anything else we can do for you.
Warm regards,
Ray
Dear Wass,
Thank you for your feedback. We take all customer concerns seriously and aim to provide a secure and positive shopping experience. In this case, your order was flagged due to certain unusual activity, and we implemented additional security checks to ensure the safety of the transaction for all parties involved.
We understand this may have caused frustration, but these measures are in place to protect both our customers and our business from potential risks. If you have further concerns or wish to discuss this matter in more detail, we encourage you to reach out to us directly at info@modayn.com.
Best regards,
Ray
“terrible terrible service canceled my order after they asked me to provide some info which i did, never even got any other reply besides them cancelling my order for something that’s sold out now. dont shop with them you aren’t guaranteed anything even after spending over 1k”
Dear Reviewer,
We sincerely apologize for the inconvenience and frustration you experienced with your recent order. Unfortunately, our system flagged your order due to potential fraud activity, which led to its cancellation. We understand how disappointing this must be, especially with the item now sold out.
You are more than welcome to place a new order using alternative payment methods such as Shop Pay or Klarna. We truly appreciate your understanding and look forward to serving you in the future.
Thank you for your patience and feedback.
Best regards,
Ray
