Name: Monaco Solicitors
Address: Fox Court, 14 Gray's Inn Road, London, London
Rating: 4.68

“I came to Monaco Solicitors for a unfair dismissal. My "solicitor", Damani Lealh, at first, seemed very interested in my case. For the first few weeks there was a lot of contact and I felt very in the loop. However, not long after that, there would be MONTHS without contact (while there was meant to be important updates), I would then chase up Damani, only to hear that she got responses weeks/months before I chased her up and they just hadn't informed me.... This happened SEVERAL times. Towards the end, it turns out that Damani got responses from ACAS and my previous employer, DID NOT inform me and because of the UNBELIEVABLE lack of communication, deadlines for appeals were missed. The communication and service from Monaco Solicitors was abysmal, words cannot put into context how dissapointed I am in this service. Especially after talking to another solicitor who informed me this is NOT normal procedure and it should NEVER be upto the client to chase. If I could leave 0 stars, I absolutely would.”

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Posted 2 months ago

“I had been going back and forth with the platform for what felt like forever, with no real progress in sight. Then I reached out to Thomas Mitchell, and for the first time, I felt like someone was truly on my side. Their team immediately took ownership of the issue, reviewed every detail carefully, and provided updates that were both timely and reassuring. What I appreciated most was their dedication—the way they followed through, double-checked every angle, and made sure nothing was overlooked. They turned a stressful, stagnant situation into a smooth and successful outcome with professionalism that exceeded all expectations. Thomas Mitchell isn’t just solving challenges—they’re restoring trust in what customer support should be. #TrustedSolutions #ProfessionalCare #DigitalSupportLeaders #ClientSuccess”

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Posted 6 months ago

“I had been going back and forth with the platform for what felt like forever, with no real progress in sight. Then I reached out to Thomas Mitchell, and for the first time, I felt like someone was truly on my side. Their team immediately took ownership of the issue, reviewed every detail carefully, and provided updates that were both timely and reassuring. What I appreciated most was their dedication—the way they followed through, double-checked every angle, and made sure nothing was overlooked. They turned a stressful, stagnant situation into a smooth and successful outcome with professionalism that exceeded all expectations. Thomas Mitchell isn’t just solving challenges—they’re restoring trust in what customer support should be. #TrustedSolutions #ProfessionalCare #DigitalSupportLeaders #ClientSuccess”

Helpful Report

Posted 6 months ago

“I had been going back and forth with the platform for what felt like forever, with no real progress in sight. Then I reached out to Thomas Mitchell, and for the first time, I felt like someone was truly on my side. Their team immediately took ownership of the issue, reviewed every detail carefully, and provided updates that were both timely and reassuring. What I appreciated most was their dedication—the way they followed through, double-checked every angle, and made sure nothing was overlooked. They turned a stressful, stagnant situation into a smooth and successful outcome with professionalism that exceeded all expectations. Thomas Mitchell isn’t just solving challenges—they’re restoring trust in what customer support should be. #TrustedSolutions #ProfessionalCare #DigitalSupportLeaders #ClientSuccess”

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Posted 6 months ago

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Posted 1 year ago

“Took your company Neely 2 month after all information provided and requested by your company, despite been advised that my case was been review and you finally after once again insisting for update you’ve decided no longer my case was suitable”

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Posted 4 years ago

“I'm really disappointed with the services I've received, I've paid 330 pounds for a case review which included a documents review,1 hour consultation, advice on what I can do about my situation. What I've received is less than 35 minutes call in which I describe my documents and a promise for a call on Monday that was never delivered...when I contacted the Monaco Solicitors on Tuesday they promise to call back which never happen, so I complained on Wednesday and ask for a full refund, and then they ring me and sent me an email that offers me less than 25 percent of what I paid out of,,goodwill gesture'' towards me which I really found insulting as they didn't deliver the services that I've expected. I will never again use the services of this company.”

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Posted 4 years ago

“I would not recommend Monaco Solicitors for handling your case, as a former client I was really disappointed with them for the following 3 reasons: Solicitor no.1 emailed an invoice to me on 2nd of October 2020 & I paid it on the 27th. However, the office administrator and solicitor no.2 both chased me in May 2021 seeking payment for that same invoice. When I pointed out that I had already paid it within the specified time period I received no explanation or apology at all from them. They were very uncoordinated and shambolic. This is in stark contrast to when I raised a level 2 complaint with them, according to Monaco's own internal rules they should respond to any complaint within 28 days. However it was after that time when I received a response to my complaint, when I challenged them they had to acknowledge that the response I received from senior employment solicitor no.3 (who reviewed the complaint) was indeed late but they gave no valid explanation. It is pretty poor form that they don't even abide by their own complaints policy but have no such delays chasing clients for invoices that they have already paid! (I have retained emails to verify all the above) The complaint I raised with them concerned an issue with solicitor no.1 who was looking after my case. She took credit for the increase in my redundancy package when in fact it was my ex-employers HR department that had incorrectly calculated the amount, I was the one who brought it to her attention who then informed HR. As a result of that she took credit and charged me a percentage based upon an agreement i.e. no foal no fee. So she ended up receiving a fee from my ex employer in addition to charging me a fee as well, this firm seem more interested in playing both sides to generate as much revenue for themselves at the client's expense. All of the above has left me with no choice but to refer the matter to both the Legal Ombudsman and the Solicitors Regulation Authority. I will update this review again when I get a response from both the aforementioned parties.”

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Posted 4 years ago

“Completed their form 19th August. Supposed to have a call back within a day. No word so resubmitted 27th August. No contact. Rang up and told someone would call me back within an hour. No call back. Rang again and left answerphone message. No call back. Rang again and after being told the case had been assigned to Izzy the previous Weds and she was now out of the office asked for all my info to be deleted. Call terminated. Rang again and asked for all my info to be deleted off all Monaco's systems and to receive confirmation in writing of this. Hoping to receive this confirmation today.”

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Posted 4 years ago

“Unfortunately I found myself needing an employment solicitor. I found Monaco Solicitors website very professional and seemed to have multiple good reviews. The no win no fee seemed like a fool proof option. Unfortunately my experience hasn't been great. My solicitor seemed rushed and aloof. I have had to chase her on multiple occasions. I got the impression she had taken on too many cases and seemed stressed and distracted when we spoke. Presumably because of her busy work load (which she made multiple reference too) she made assumptions, unfortunately incorrectly, paper work I submitted wasn't read properly and mistakes were made. This has lead to frustrations on both sides. Fees being requested are a lot more than expected, an amount that I can not afford to pay. Over all the experience has caused many more nights of stress and anxiety to an already stressful situation.”

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Posted 4 years ago

“I would not recommend Monaco Solicitors for handling your case. First of all, they have doubled the price they first indicated when starting the process without actually doing any additional work for it, and when asked about it they completely ignored it and just continued the process as if nothing happened. Secondly, and most importantly, they don't care about your case. They will take the money and then take A WEEK to respond to each query and do the actual work, making it either impossible to bring your claim to the tribunal in time, or potentially very stressful in trying to make it last minute. Please save your money, hopes and stress of going through their process. They don't care to consult you, and they won't move a finger to help you in a timely manner.”

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Posted 4 years ago

“It states they do a free consultation. I submitted my case and got told to pay hundreds of pounds. Very misleading information and a complete waste of time.”

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Posted 4 years ago

“I hired Hardeep Kular to do a contract review. Her insight was super basic and did not give me anything beyond what I was able to assess myself. She did not check to see if she was helpful and only chased for the invoice to be paid a day after delivering the service. I ended up hiring another solicitor who was much more insightful and helpful. I wouldn't waste money here again.”

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Posted 5 years ago

“Quoted a price and then uplifted it to provide a case review. Case review never materialised. Sever delays in dealing with matter and could not add value to the matter”

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Posted 5 years ago

“initially hopeful of good service as receptionist took 45 minutes to detail the case in a form driven manner but the response came without an assessment of whether to take forward the case but simply demanding upfront fee! disgraceful ambulance chasers clearly”

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Posted 5 years ago

“Really disappointed with this firm. I felt that I had a very strong case for a sham redundancy. Garvey assured me that I didn't. I contacted a fee paying solicitor and within the space of days I was offered a substantial settlement.”

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Posted 5 years ago

“I contacted you a couple of weeks ago to help with a settlement agreement. My company had agreed to consider it. I was assigned Hardeep Kaur. I answered all the questions asked to the best of my ability. I explained that I was still suffering from mental health issues. I did not understand some of the legal terms used and asked for clarification. I then received an e mail treating me like some 5 year old school kid. I have told Hardeep I don’t want to proceed with her. The experience has left me more anxious than I was before I contacted you.”

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Posted 5 years ago

“Having read previous reviews about how good and fast they were, I decided to submit my details regarding redundcancy on 8th October and have yet to hear anything from them (15th October) - very disappointed.”

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Posted 5 years ago

“Absolute false advertisement. Their now win no fee option is on the paper only and what they do they simply contact you to sell you legal advised charged at £175+VAT or so. I have a very solid case which is confirmed with my home insurance solicitor as they assessed it and will represent me in Employment Tribunal (requirement is that they need to belive that chances to win my case must be 51%). The only reason is I contacted Monaco Solicitors is that my home insurance solicitors can only step in after finishing my redundancy eppeal stage and I was hoping to see if MS could step in earlier and perhaps negotiate a settlement for me instead of waiting for Tribunal. But as quite a few reviewers said it seems that no fee service is marketing trick only to obtain details of potential customer who would pay for their services.”

Helpful Report

Posted 5 years ago

We are sorry to hear that our offer of an hour’s consultation was not of interest to you. We cannot offer a no win no fee arrangement in all cases and do not suggest otherwise. We are committed to offering potential clients a range of affordable options that are most suited to their situation. We felt that you would have benefited from an hour’s consultation. During this call we would have advised you on the merits of your case, explained how to conduct a without prejudice discussion with your employer and discussed possible next steps including issuing Tribunal proceedings. It sounds like you are well-placed with regards to your insurer and future legal representation in the Tribunal process and hope that you are able to secure the outcome you seek. Before you embark on this process, you might find this article helpful: https://www.monacosolicitors.co.uk/without-prejudice/meeting/ All the very best Monaco Solicitors

Posted 5 years ago

“shocking willing to help after i made a settlement and tried to sell me a self-help book instead”

Helpful Report

Posted 6 years ago

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