“Quality, style and customer service have taken a dive in the last 5 years. Items take forever to even ship. What was once a girl power fashion is now an H&M DIVIDED trash bin”
“First time ordering from Monki & my parcel was lost. Customer service didn’t respond to my emails & phone calls to customer service are charged. Waited 15 mins when calling them for someone to answer. My parcel was eventually returned by the person it had accidentally been delivered to but if they hadn’t taken it upon themselves to do that I dread to think how long I would be waiting for them to ‘investigate’ the disappearance before being refunded. Clothes are lovely but honestly not worth the risk if something goes wrong- their complaints & refunds procedures are terrible. Avoid online orders from them!!”
