“Very disappointing experience and strongly not recommending Montreal Baskets. This was meant to be something special for my daughter’s first Easter away at university, yet the basket delivered was completely different from what was ordered.
I ordered a “Pink Easter Bunny Gift Basket” and received no bunny at al, just a grey bear, and several items I selected were replaced (including pretzels swapped for peanuts).
I understand small substitutions, but this was not a minor change…the main item and theme were not respected. If the bunny is unavailable, the product should not be sold under that name, or customers should be informed in advance.
Peanuts were also substituted without notice, which raises basic duty of care concerns when it comes to food items.
Customer service refused any refund, hiding behind their substitution policy with no acknowledgment of the issue.
For the price paid, this is not acceptable and feels misleading. Buyers should be aware that what you receive may not match what is advertised.”
“What was received was vastly different then what I purchased. I understand their was substations allowed of equal or greater value but this was not the case! Artisan crackers were replaced with Breton crackers, there was Doritos in the basket (to replace what? who knows). The 2x high end chocolate bars I paid extra for weren't included at all and there was no plush at all. When I complained to the company they said this was legitimate and no refund would be provided. DO NOT PURCHASE FROM THEM.”
“Very thankful! It was a surprise for my childhood friend. They were so happy that they shared the images of the baskets among others and were very happy. Thank you So much.”
