Monzo Reviews

“ My account was frozen withiut my consent, like it was unprofessional of them to freeze my account without letting me know for the past two days i cant make use of my money i can’t buy things, am definitely not recommending Monzo to other people cos customer service is bad and they do things to your own personal account at their own will ”

“ Despite Monzo’s modern app design and popularity, the reality for some is starkly different— no communication, no access to your funds, and zero clarity on resolutions. That’s not banking—it’s a risk I wouldn’t take. They have the worst customer service on the planet i mean you could communicate with a corner shop better then this reckless bank ! ”

“ You won’t get thru to human, but in the highly unlikely chance you do, they’ll hang up on you!! If you’re an international student do NOT trust or use this bank. You’ll get no service. ”

“ Been with Monzo for over 3 years with no issue for travelling etc. the moment I had an issue with a suspected transaction they closed my account as suspicious fraud and now can no longer use them. Terrible customer service ”

“ Their customer service is abysmal and that is the nicest way I can describe them. It’s pathetic you cannot speak to a manager. They take 3-4 days to come back with a query. They freeze your bank account on “suspicious” behavior and then refuse to take calls. This is the worst case of customer service I have ever witnessed. It amounts to theft. ”

“ Totally poor customer service, I opened a dispute twice for same transaction and hey closed it without investigation and not even read details of dispute, completely untrained and uneducated customer service. L ”

“ I am incredibly thankful to Mrs. Oliver Recovery Agency for helping me recover all my stolen money and profits after being scammed. Their dedication and efficiency were beyond my expectations, and I will always be grateful for their outstanding service. Contact them via email at Olivercompanyexpert 505 [@] gmail.com or WhatsApp at +44 (7438) 687236 for assistance ”

“ The customer service was nonexistent, the trades they made on my behalf were losing money left and right, and when I tried to withdraw my funds, surprise surprise - they were nowhere to be found. ”

“ I subsequently initiated a dispute with customer service because I believe my case is eligible under the terms and conditions. ”

“ Disgraceful bank. Poor service and incompetent staff. Many better alternatives! ”