Monzo Reviews

Name: Monzo
Rating: 1.60

1.6 Rating 225 Reviews

15 %

of reviewers recommend Monzo

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1.6

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Harrylucy977 At Gmail . Com

Natalie Hojati And I Don't Care If They Know.

Anonymous

Anonymous // 01/01/2019

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“They closed our account without telling us why. There is £5000 in the account which has severely damaged my business. This has caused us undue stress and sleepless nights. I have contacted them via phone call, email, on the app and everyone i have spoke to can’t tell me why. The team who closed the account don’t have a customer facing role and I’ve been waiting 4 days for a manager to call me when it’s supposed to take 48 hours to ring. We are being told that it will take 2 to 4 weeks to get this money back. I have lost my business and my home and can’t pay my guys on site because of Monzo”

Helpful Report

Posted 1 day ago

“I visited New York on the 19th of May. I got a yellow Taxi from JFK to Downtown Manhattan. This is a standard fare of $74 Dollars that I paid on my Monzo debit card. When I logged into the Monzo app later I discovered I’d been charged $174 not $74. I immediately tried to dispute the transaction but the system wouldn’t allow for at least 7 days. I went on the chat but could only speak to the AI. The AI told me that it’s very common with New York Taxis to show the wrong amount and that the correct amount would show within a few days. This put my mind at rest. I did however keep trying to dispute the amount but the system wouldn’t allow until seven days had passed. When I got home I was finally able to dispute the trsnsaction. Monzo refund me on 26th of May but then they have reversed the refund on the 16th of July. They say that the merchant charge of $174 was correct. This is so crazy because a simple google search will tell you that the Taxi fare from JFK airport to Downtown Manhattan is a set fare. I’m so disappointed with Monzo and will come back to Edit this review once the team have got back to me.”

Helpful Report

Posted 1 week ago

“You won’t get thru to human, but in the highly unlikely chance you do, they’ll hang up on you!! If you’re an international student do NOT trust or use this bank. You’ll get no service.”

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Posted 1 week ago

“I lost my husband two years ago, and I’ve been trying to manage everything on my own ever since. A friend mentioned cryptocurrency as a way to grow some savings, and I thought maybe it would help me stay ahead of rising costs. I wish I’d known what I was walking into. I trusted someone online who promised “safe crypto investments for beginners.” It all looked so professional. I sent them just under $35,000 in Bitcoin—and never heard from them again. The shame I felt was overwhelming. I was grieving all over again. It wasn’t just the money—it was the trust I lost in myself. I reached out to RESORUS.COM after reading some reviews and praying they weren’t another scam. They were so gentle with me. No pressure, no sales talk—just understanding, patience, and honesty. They traced where my Bitcoin went, helped me report it to the right people, and even guided me through the paperwork. A few weeks later, I was refunded about 85% of what I lost. It may not seem like much to some, but to me—it meant the world. They gave me back a little hope when I truly thought I had none left. If you’re reading this and hurting, please know: you are not stupid. You are not alone. And there are still good people out there.”

Helpful Report

Posted 2 weeks ago

“I’m very disappointed with Monzo Bank. I borrowed £30 from my sister for food, but she was in a hurry and accidentally transferred the money to one of my other personal accounts instead of my Monzo account. To have the funds in my Monzo account, I simply transferred the same £30 from my own account to Monzo. Shortly after that, Monzo froze my account without any warning or explanation. Later, they contacted me asking for bank statements – not only from my own accounts, but also from my sister’s – to explain where the £30 came from. This seemed like a completely over-the-top and ridiculous reaction to a simple and legitimate transaction between close family members and personal accounts. I felt like I was being treated with suspicion over something entirely innocent and explainable. Monzo’s behavior was unprofessional, unclear, and caused me a lot of unnecessary stress. I wouldn’t trust them with any serious financial matters. I strongly advise others to think twice before choosing Monzo – even small, completely legal transactions can turn into a major hassle.”

Helpful Report

Posted 3 weeks ago

“I upgraded my phone, and set up my account on my new device while having my old device to support the process. Monzo immediately froze my account and I was unable to access my money. When I spoke to customer services they could not tell me when I would be able access my money. Once they have frozen your account for whatever reason, you will not know when you will gain access to it. The complaints and customer services will not provide a timeframe. Monzo isn't a great choice for everyday banking.”

Helpful Report

Posted 3 weeks ago

“Working with COVSECLTD * COM was a turning point. I’d spent weeks dealing with unhelpful support from the platform, feeling completely stuck. COVSECLTD * COM listened, analyzed my case, and took action. Their regular updates kept me sane, and they ultimately helped me resolve the situation. Highly recommended.”

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Posted 4 weeks ago

“I didn’t think anyone could help after all my failed attempts at resolving the issue with the trading site. Then I found Mrs. Francesca’s team. Their professionalism and empathy gave me renewed hope. We got results, and I’d recommend them in a heartbeat.”

Helpful Report

Posted 1 month ago

Helpful Report

Posted 1 month ago

“Used to be really good a few years ago, really crypto friendly but unfortunately there following in the footsteps of the traditional banks now and blocking payments.”

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Posted 1 month ago

“I transferred £7,500 into Monzo expecting to use it for a personal investment. Instead, they immediately froze my account without warning and have now been holding my funds hostage for days, with no clear reason or timeline. Every time I contact support, I’m told to “wait for a specialist” with no accountability, no timeframe, and zero transparency. They say it’s “to keep me safe” — but I’m not a fraud victim, I’m the actual account holder trying to use my own money. It’s now looking like I could be waiting weeks or even months while they “investigate” something they won’t even explain. This feels like legalised theft. If you’re thinking of banking with Monzo — don’t. Stick with a real bank that respects your right to access your own funds.”

Helpful Report

Posted 1 month ago

“I requested a withdrawal two weeks ago, and I'm still waiting for the funds to be transferred to my bank account. Shortly after my request, the money in my wallet inexplicably disappeared. Frustrated with the lack of updates or communication, I decided to reach out to the email in my bio (EMAIL IN MY BIO). Thankfully, they helped me recover the missing money. While I'm relieved that the issue was eventually resolved, I found the delay and lack of transparency to be quite disappointing. Nevertheless, I would like to express my gratitude to Mrs. Lucy and her team for their effective support in resolving the problem. I highly recommend their services.”

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Posted 2 months ago

“Lost $950K—saved by Supreme assets recovery AT G mail .com”

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Posted 2 months ago

“Absolutely dreadful company. No interest in Customers - just selling and making money. They've pervaded every platform with relentless advertising - yet clearly spend less than a £1 on delighting actual Customers.”

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Posted 3 months ago

“Need help in re-claim lost assets? Cont*act on photo.”

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Posted 3 months ago

“I fell victim to a scam where my withdrawals were blocked, but thanks to BITCLAIM, I was able to retrieve my funds”

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Posted 3 months ago

“I had a wire transfer from usa and gave them everything they asked for and they say they can't find my money. I am disgusted with the way they handled it”

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Posted 3 months ago

“Thanks to alpha recovery firm for helping me recover my scammed funds back”

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Posted 3 months ago

“Shocking My Monzo business account has been locked out since Thursday. This is now Sunday. I have no money in any other accounts. My mortgage is outstanding. My shop rent. Internet about to be cut off and therefore will be out of contract again. It’s going to be a whole day of admin sorting things when it’s back up and I will be looking for compensation. My credit rating is likely to now be affected. Not to mention my appearances in contract with my landlord now paying late. This could affect my relationships there. They’ve taken 3 days to get back to an email even tho my partner has called everyday for a response. AND have not listened to the issue. I’m on holiday and borrowing money from a friend. It seems to be due to a technical error. I have two accounts, one personal and one business. The pin is locked because Monzo gets confused which is required. Then the video verification isn’t working. Apparently they don’t even see the request.”

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Posted 3 months ago

“Monzo won't stop companies stealing your money then won't accept responsibility or get it back”

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Posted 3 months ago

Monzo is rated 1.6 based on 225 reviews