Monzo Reviews

Name: Monzo
Rating: 1.63

1.6 Rating 215 Reviews

15 %

of reviewers recommend Monzo

Company Reviews

Questions

Metrics

1.6

Based on 215 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Visit Website

Write Your review

Tell us how Monzo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Harrylucy977 At Gmail . Com

Natalie Hojati And I Don't Care If They Know.

Monzo 1 star review on 28th September 2024

Kyla Harding

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I transferred £7,500 into Monzo expecting to use it for a personal investment. Instead, they immediately froze my account without warning and have now been holding my funds hostage for days, with no clear reason or timeline. Every time I contact support, I’m told to “wait for a specialist” with no accountability, no timeframe, and zero transparency. They say it’s “to keep me safe” — but I’m not a fraud victim, I’m the actual account holder trying to use my own money. It’s now looking like I could be waiting weeks or even months while they “investigate” something they won’t even explain. This feels like legalised theft. If you’re thinking of banking with Monzo — don’t. Stick with a real bank that respects your right to access your own funds.”

Helpful Report

Posted 25 minutes ago

“I requested a withdrawal two weeks ago, and I'm still waiting for the funds to be transferred to my bank account. Shortly after my request, the money in my wallet inexplicably disappeared. Frustrated with the lack of updates or communication, I decided to reach out to the email in my bio (EMAIL IN MY BIO). Thankfully, they helped me recover the missing money. While I'm relieved that the issue was eventually resolved, I found the delay and lack of transparency to be quite disappointing. Nevertheless, I would like to express my gratitude to Mrs. Lucy and her team for their effective support in resolving the problem. I highly recommend their services.”

Helpful Report

Posted 3 weeks ago

“Lost $950K—saved by Supreme assets recovery AT G mail .com”

Helpful Report

Posted 4 weeks ago

“Absolutely dreadful company. No interest in Customers - just selling and making money. They've pervaded every platform with relentless advertising - yet clearly spend less than a £1 on delighting actual Customers.”

Helpful Report

Posted 1 month ago

“Need help in re-claim lost assets? Cont*act on photo.”

Helpful Report

Posted 1 month ago

“I fell victim to a scam where my withdrawals were blocked, but thanks to BITCLAIM, I was able to retrieve my funds”

Helpful Report

Posted 2 months ago

“I had a wire transfer from usa and gave them everything they asked for and they say they can't find my money. I am disgusted with the way they handled it”

Helpful Report

Posted 2 months ago

“Thanks to alpha recovery firm for helping me recover my scammed funds back”

Helpful Report

Posted 2 months ago

“Shocking My Monzo business account has been locked out since Thursday. This is now Sunday. I have no money in any other accounts. My mortgage is outstanding. My shop rent. Internet about to be cut off and therefore will be out of contract again. It’s going to be a whole day of admin sorting things when it’s back up and I will be looking for compensation. My credit rating is likely to now be affected. Not to mention my appearances in contract with my landlord now paying late. This could affect my relationships there. They’ve taken 3 days to get back to an email even tho my partner has called everyday for a response. AND have not listened to the issue. I’m on holiday and borrowing money from a friend. It seems to be due to a technical error. I have two accounts, one personal and one business. The pin is locked because Monzo gets confused which is required. Then the video verification isn’t working. Apparently they don’t even see the request.”

Helpful Report

Posted 2 months ago

“Monzo won't stop companies stealing your money then won't accept responsibility or get it back”

Helpful Report

Posted 2 months ago

“Been with monzo for over 3 years with no issue for travelling etc. the moment I had an issue with a suspected transaction they closed my account as suspicious fraud and now can no longer use them. Terrible customer service”

Helpful Report

Posted 2 months ago

“Their customer service is abysmal and that is the nicest way I can describe them. It’s pathetic you cannot speak to a manager. They take 3-4 days to come back with a query. They freeze your bank account on “suspicious” behavior and then refuse to take calls. This is the worst case of customer service I have ever witnessed. It amounts to theft.”

Helpful Report

Posted 2 months ago

“I was scammed into making payments totalling ~£1 500 for goods I thought my son had bought. I can't thank the Monzo Bank fraud team enough for helping me firstly recognise what was going on, and then refunding me in full less a £100 fee. They were very professional and knew what they were dealing with.”

Helpful Report

Posted 2 months ago

“They closed down my account, and also me to pay tax fees, but Paybackintld @ gmaıl. Çɔm help me get my funds back”

Helpful Report

Posted 3 months ago

“Totally poor customer service, I opened a dispute twice for same transaction and hey closed it without investigation and not even read details of dispute, completely untrained and uneducated customer service. L”

Helpful Report

Posted 3 months ago

“Boost your crypto trading skills! Recover from past losses or refine your strategy with expert guidance from tradecrypts .c o m.”

Helpful Report

Posted 3 months ago

““I can’t thank Supreme Asset7 enough for their help in recovering my money from a scam broker. Their team was professional, efficient, and genuinely committed to resolving my case. They kept me informed throughout the process and delivered results just as promised. If you’ve been scammed, don’t hesitate to contact them – they are reliable and truly deliver! ємαιℓ: ѕυρяємєαѕѕєт7 @gмαιℓ .¢σм σя 📲 ωнαтѕαρρ: +44 73-88-69-79-58 Highly recommended for anyone in need of financial recovery assistance.””

Helpful Report

Posted 4 months ago

“I never thought I'd get my money back. After months of dead ends, I had lost hope of ever recovering the $86,000 I put into plutus' legacy. But now, I'm here to tell you that it is possible. I came across the platform through an online ad. It promised fast returns The platform claimed I had earned $175,000, but when I tried to withdraw it became a problem. They requested withdrawal fees, and kept on asking for more fees which I paid. At some point, I knew it was a scam, but by then, I had already sunk in another $26,000 in fees. The entire experience was devastating, and I felt foolish for trusting an unknown platform. But I refused to give up. I reached out to chelsy desmarais after reading online testimonials, and to my surprise, they were able to recover 100% of my original investment. It was a huge relief. If you're facing something similar, contact Chelsy Desmarais. She knows how to get results. EMAIL : Chelsy_desmarais_70_(@) _gmail_._com Whats_App +1 (443) -207-2425”

Helpful Report

Posted 4 months ago

“I struggled to get a credit card even from my salary bank. Monzo offered me one and am happy now as it has an option to increase limit 2-fold in 3 months.”

Helpful Report

Posted 4 months ago

“I am incredibly thankful to Mrs. Oliver Recovery Agency for helping me recover all my stolen money and profits after being scammed. Their dedication and efficiency were beyond my expectations, and I will always be grateful for their outstanding service. Contact them via email at Olivercompanyexpert 505 [@] gmail.com or WhatsApp at +44 (7438) 687236 for assistance”

Helpful Report

Posted 5 months ago

Monzo is rated 1.6 based on 215 reviews