Monzo Reviews

Name: Monzo
Rating: 1.60

1.6 Rating 225 Reviews

15 %

of reviewers recommend Monzo

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1.6

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Harrylucy977 At Gmail . Com

Natalie Hojati And I Don't Care If They Know.

Anonymous

Anonymous // 01/01/2019

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“Been with monzo for over 3 years with no issue for travelling etc. the moment I had an issue with a suspected transaction they closed my account as suspicious fraud and now can no longer use them. Terrible customer service”

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Posted 3 months ago

“Their customer service is abysmal and that is the nicest way I can describe them. It’s pathetic you cannot speak to a manager. They take 3-4 days to come back with a query. They freeze your bank account on “suspicious” behavior and then refuse to take calls. This is the worst case of customer service I have ever witnessed. It amounts to theft.”

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Posted 4 months ago

“I was scammed into making payments totalling ~£1 500 for goods I thought my son had bought. I can't thank the Monzo Bank fraud team enough for helping me firstly recognise what was going on, and then refunding me in full less a £100 fee. They were very professional and knew what they were dealing with.”

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Posted 4 months ago

“They closed down my account, and also me to pay tax fees, but Paybackintld @ gmaıl. Çɔm help me get my funds back”

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Posted 4 months ago

“Totally poor customer service, I opened a dispute twice for same transaction and hey closed it without investigation and not even read details of dispute, completely untrained and uneducated customer service. L”

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Posted 4 months ago

“Boost your crypto trading skills! Recover from past losses or refine your strategy with expert guidance from tradecrypts .c o m.”

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Posted 4 months ago

““I can’t thank Supreme Asset7 enough for their help in recovering my money from a scam broker. Their team was professional, efficient, and genuinely committed to resolving my case. They kept me informed throughout the process and delivered results just as promised. If you’ve been scammed, don’t hesitate to contact them – they are reliable and truly deliver! ємαιℓ: ѕυρяємєαѕѕєт7 @gмαιℓ .¢σм σя 📲 ωнαтѕαρρ: +44 73-88-69-79-58 Highly recommended for anyone in need of financial recovery assistance.””

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Posted 6 months ago

“I never thought I'd get my money back. After months of dead ends, I had lost hope of ever recovering the $86,000 I put into plutus' legacy. But now, I'm here to tell you that it is possible. I came across the platform through an online ad. It promised fast returns The platform claimed I had earned $175,000, but when I tried to withdraw it became a problem. They requested withdrawal fees, and kept on asking for more fees which I paid. At some point, I knew it was a scam, but by then, I had already sunk in another $26,000 in fees. The entire experience was devastating, and I felt foolish for trusting an unknown platform. But I refused to give up. I reached out to chelsy desmarais after reading online testimonials, and to my surprise, they were able to recover 100% of my original investment. It was a huge relief. If you're facing something similar, contact Chelsy Desmarais. She knows how to get results. EMAIL : Chelsy_desmarais_70_(@) _gmail_._com Whats_App +1 (443) -207-2425”

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Posted 6 months ago

“I struggled to get a credit card even from my salary bank. Monzo offered me one and am happy now as it has an option to increase limit 2-fold in 3 months.”

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Posted 6 months ago

“I am incredibly thankful to Mrs. Oliver Recovery Agency for helping me recover all my stolen money and profits after being scammed. Their dedication and efficiency were beyond my expectations, and I will always be grateful for their outstanding service. Contact them via email at Olivercompanyexpert 505 [@] gmail.com or WhatsApp at +44 (7438) 687236 for assistance”

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Posted 6 months ago

“Hey there, let me tell you about my experience with SPECTRUM-CREST. I came across their website promising huge returns on investment and decided to give it a shot. But boy, was that a mistake! After depositing a significant amount of money into my account, I quickly realized that it was all a scam. The customer service was nonexistent, the trades they made on my behalf were losing money left and right, and when I tried to withdraw my funds, surprise surprise - they were nowhere to be found. I felt like such a fool for falling for their tricks. So please, learn from my mistake and steer clear of Spectrum-Crest at all costs. Don't let them scam you too!”

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Posted 6 months ago

“When I attempted to submit a chargeback, I found that there was no appropriate option to title my submission. I raised a dispute with a title that seemed most relevant to my case. However, it appeared that my submission and attached documents were not reviewed, as I received a response denying my claim with no explanation. I subsequently initiated a dispute with customer service because I believe my case is eligible under the terms and conditions. Unfortunately, the representatives refused to explain why my claim was deemed ineligible, and they closed my submission as well as the chat without further assistance. I am extremely disappointed with the level of service I received. This experience has caused me to seriously consider transferring my account to another bank. Their attitude towards customers is simply unacceptable!”

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Posted 6 months ago

“Do not make Monzo your primary bank account. Use a high street bank due to the fact you can't talk to anyone. DO NOT MOVE your salary to their account.”

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Posted 6 months ago

“Well, they cancelled the metal cards and replaced for the regular plastic one. I don’t mind it being made of plastic. However, having a sticker on the front but not on the back makes it look cheap. It’s the Max; we paid for it, so we deserve the best product. Should be both sides covered by the burst coral colour.”

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Posted 6 months ago

“I have had a Mozo account about 6 weeks. I opened it to be able to transfer funds to Coinbase. Over the weekend just after Christmas an acquaintance transferred £1500 to my Monzo account from their Chase UK account. I went to upload it to my Coinbase exchange account and Monzo stopped the transfer and froze my account. No explanation was offered. I was asked what the money was being used for. As I don't believe in banks dictating what you do with money in your account and this isn't China, I told Monzo to F/O. They then spent a week harrassing me for information which I refused to give them, then decided they were going to close my account (something I told them I planned to do anyway after my balance had been transferred). Why does it take 2-4 weeks to transfer my balance when everybody knows transfers take seconds? I predict Monzo and any other bank that dictates to its customers, will go out of business. It's not surprising cryptocurrency is so popular.”

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Posted 6 months ago

“Disgraceful bank. Poor service and incompetent staff. Many better alternatives!”

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Posted 6 months ago

“I applied for a account with photo ID. A week later I followed up asking what was going on. They told me to take a photo with my ID to my face. The next email was the below. No explanation, they even say they will not accept any applications from me. The treatment is very unfair. There are reviews saying it's fast, efficient to start an account but it's not. If you bite back and ask of the delay, it seems they just block you from getting an account. Pretty unethical. Please refrain from using this bank. Whoever is sitting behind that chair is making judgement calls on anyone that complains.”

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Posted 7 months ago

“This is a request to close down my account. I can live with the loss of £2000.00 but what I can not live with is what customer service i have currently received from Monzo fraud specialists team. Who have done nothing but Harass me, Bully me, Freeze my account, which now i have bills to pay so I'm going to get fined for non payment, bad credit score, but you are protecting me from fraud, how apt that sounds. James you are the eighth person who I'm reporting to the Ombudsman for this Harassment i have received & a war veteran at that, very noble of you all. This is protection, yesterday I was so stressed & my blood pressure so high, I had to turn of my phone & computer as I was not very well. But you are protecting me, not much good if I die from all the stress you are doing to me.i have all the conversations that I will send & names of everybody who has Harassed me & who closed my account down for my own protection. You are all so self important, that their must be people who need protecting for a lot more than £2000. I will also add my messages to social media sites, to to let everyone understand how Monzo bank treat their customers when they ask a simple task as recovery of some money I made a mistake over. Sending to my partner who needed the funds to purchase another ticket to fly home having had a really bad car accident. This is not a trouble torn bandit country, it's her dual status with UK. It's Sweden. I hope you give compensation for causing me all this stress & high blood pressure which i went to the doctor about & wants to do a 24hr blood pressure connection today. I hope that you also pay my fines & explain to my suppliers why they didn't get paid today? Thank you all at Monzo for putting me & my partner through he'll this last two weeks. I do hope James you send a copy to the head of your department so it's not a total shock how I'm dragging there department & team through the Ombudsman etc.”

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Posted 7 months ago

“I wish I had a zero star for Monzo. I am trying to buy a ticket and Monzo is holding the money. I have cried on the phone, sent emails and live chat and given them 3 options. The teams are obviously not looking for a solution. This is money I paid into the account not a credit card.”

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Posted 7 months ago

“Monzo gave access to a third party website who charged 80 times more than the pay they wrote in the website so the money was withdrawn WITHOUT MY APPROVAL and then Monzo after a process that took several months refused to reverse the payment or make refund. So in other words my money is not safe and you can get charged with WITHOUT YOUR APPROVAL.”

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Posted 7 months ago

Monzo is rated 1.6 based on 225 reviews