Monzo Reviews

Name: Monzo
Rating: 1.59

1.6 Rating 229 Reviews

14 %

of reviewers recommend Monzo

Company Reviews

Questions

Metrics

1.6

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Monzo 1 star review on 18th September 2025

Blessing Egba

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Harrylucy977 At Gmail . Com

Anonymous

Anonymous // 01/01/2019

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“MONZO BANK is a completely phony online banking. The largest trappers, and they don't trust anyone. They have fictitious official emails and profiles and operate like gangs. Additionally, they lack regulation and nearly lost £15,000. However, AixaLtd. c o m intervened and ensured that I recovered all of the stolen Funds Back.”

Helpful Report

Posted 11 months ago

“I was so heartbroken when I noticed I wasn’t able to withdraw My hard earn $12,000 from my account, I was thinking of how to survive the aftermath but luckily it took the intervention of AixaLtd. c o m Cybersecurity and legal teams website to recovered all my money back for me. I managed to get help from helped at AixaLtd. c o m webs ite teams”

Helpful Report

Posted 11 months ago

“I cannot even begin to express the nightmare of this app. Installing and moving money into it is, naturally, very easy. Using it in any other way is a nightmare. Once I realized I couldn't send money to a UK account from a US one, which was the point of me getting the app, I wanted to transfer my money back out and cancel. This all happened within minutes that I knew I couldn't use the app as intended. But they cannot reverse the transfer of funds into their app for you. You have to connect another account to them in order to transfer money out. I had to give them access to MORE of my money just to get my money. Only I can't do that either. I connected my PayPal TWICE, I can see my PayPal balance even, but selecting to move money never shows my PayPal account as an option for sending the money and finally being rid of this awful experience. Chat ignored me and took DAYS, close to a week the first time I tried to get help. Now, they're escalating my issues again and not responding. They clearly do not care, and just want to keep your money as long as possible until you give up and call it a loss, I guess, and keep your money for themselves. Do not use this app or transfer in any money. You may never see it again. Right now, I am still waiting for them to fix the "error" that continues to prevent me from getting my money and closing the account, but even if they eventually pull through and give me the money back, 1 star is still too much.”

Helpful Report

Posted 1 year ago

“Promised £5 for referral Monzo to new customers and then did absolutely everything to deny payment of that £5, including lying that my friend's Monzo account exist. Not worth the hassle, stay clear. Oh, and if they deny that my review is true and asks for taking it down, I have all the evidence to prove I am right.”

Helpful Report

Posted 1 year ago

“Take caution not to fall for these cunning con artists! They entice you with deceptive claims of excellent account performance, but when you want to withdraw your money, they slap you with unanticipated costs, leaving you with nothing. Thank goodness, Mrs. Charlotte and her remarkable team helped me get my money back. Make the necessary steps to safeguard yourself against these con artists' plans so that you don't allow them destroy your financial future. You can contact her via Email: Charlotte_Scotte_24_@_gmail._com WhatsApp: +1=(254)=426=8392”

Helpful Report

Posted 1 year ago

“"Be extremely careful, everyone. I was scammed on this site twice. Fortunately, a good friend of mine who works for the CIA referred me to a recovery firm. The company helped me get my lost dollars back within a few weeks, and I'm very happy about that. To be honest, I should have removed the link to the company website here, but this scammer declined. If you're having similar problems, you can get in touch with them at "Conceptstrd.com,"”

Helpful Report

Posted 1 year ago

“I have utilized applications from another broker, but I'm not very experienced in trading, and this doesn't provide me with the information I need to be well-informed and ready to trade with ease. Along with many other helpful features they do not provide, you are forced to continuously monitor the performance of your stocks because you are unable to establish price targets or set alerts. Up until C_O_N_C_E_P_T_S_T_R_D_C_0_M., I had a really hard time getting my money back from them. They are great if you have also lost.”

Helpful Report

Posted 1 year ago

“I’m fairly new to trading and have used apps from one other broker, but this doesn't gives me necessary information that need to be very informed and well prepared to trade comfortably. You cant set price targets and alerts, so you have to check constantly what your stocks are doing, as well as many other useful facilities they do not offer. It was very difficult for me till TONELiMITED.,, recovered my money from them. i recommend them if you have lost too”

Helpful Report

Posted 1 year ago

“Everyone should be very careful i got scammed on this site twice, fortunately i was very lucky to get a recovery company site from A good friend of mine who is a CIA who introduced me to this company, the company helped me to get my lost funds back within a few week and I'm very very happy honestly speaking, I should have dropped the company site link here, but this scam company refused. They can be reach through the link below if you have similar issues Email: fastrecoverychannel @ mail . com”

Helpful Report

Posted 1 year ago

“Money was taken from my account did nothing to help me at all what a joke stay away”

Helpful Report

Posted 1 year ago

“Losing crypto online is too rampant these days, and scammers are getting more intelligent. That's why getting a legitimate expert on recovery of stolen crypto is so difficult without having scam experience. Most people have been scammed several times and they give up on their funds. I’m hereby to let all scam victims know that recovery is possible when you contact the right source, am saying this because I was a victim too. Until I read a helpful article talking about recovery I decided to DM (rose__hoover__90__AT__gmail__.__com) because quitters never win, Am glad I made the decision not to give up. indeed not giving up on anything in life will always lead to a better outcome. EMAIL: rose__hoover__90__AT__gmail__.__com WHATSAPP:: +1 660 233 3165”

Helpful Report

Posted 1 year ago

“MONZO is a large Asian criminal organisation operating in the UK, claiming to be an institution that deals in money and its substitutes and claims to provide other money-related services, while restricting their clients in accessing their accounts and withholding their finances, for their own criminal activities.”

Helpful Report

Posted 1 year ago

“this btc-ex thing is a big scam they deceived me to trust and invest with them which i foolishly did am in pain. My mom just sent me a Gmail address to contact to help me. This is the email wikihelpdesks @ gmail . com please am asking is this Email real someone should help me.. thank you”

Helpful Report

Posted 1 year ago

“I Visit S I M O N C H. Com website for assistance When i am experiencing trouble with MONZO BANK, monzo almost scammed me of my hard earned money but simonch were able to assist me in recovering my money from monzo after they frozen my $12,000 account. You can take your proof and evidence to S I M O N C H. Com and get your money back from this scammers.”

Helpful Report

Posted 1 year ago

“The Monzo messaging chat support is absolutely diabolical /really really cr*p... and you can't telephone. Go to a proper bank with proper customer support !”

Helpful Report

Posted 1 year ago

“My favourite bank now. Saved me from the transaction fees abroad .... was annoyed when one in Prague was 38p!”

Helpful Report

Posted 1 year ago

“SCAM, AFTER ADVISING ME TO MAKE A HUGE DEPOSIT, NOW NO ANSWER TO MY CALLS OR EMAILS ANYMORE, 88,200$ GONE.. I SAW A REVIEW OF HOW TO GET HELP WITH OLIVIATRADER44 @ GMAIL. COM ON GOOGLE AND I GOT IN CONTACT WITH AND MY MONEY WAS RETRIEVED BACK TO ME. CONTACT THEM THROUGH THEIR WHATSAPP +1 (423) 248-2140 IF YOU NEED HELP TOO”

Helpful Report

Posted 1 year ago

“What can I say. It seems that the bank are trying to make it as complicated as possible for the customer. In attempting to offer so much, and "be different", with all this stuff about Pots, I nearly lost the will to live in just trying to close my account. This closure was purely because of the complexities of running the account. Although one can speak to a person, they then refer you on to a chat line to solve the problem. These people then text instructions on how to solve the problem. In my case I had already done it (several times). Finally I needed to reinstall the app. This is a potted version of the 2 hours it all took. If you are not very techy, then think twice about using Monzo.”

Helpful Report

Posted 1 year ago

“Set up a new business and was into my 3rd month of trading, received a large payment from a client and they closed my account without warning or explanation, meaning i could not pay staff, my bills or direct debits, impossible to speak to a human being, can only chat via the app which is a robotic reply, kept my money for over 2 months, had to get the FCA involved to get my money back, worst experience of my life! so if you need a bank that will destroy your life and your business then choose Monzo”

Helpful Report

Posted 1 year ago

“Is unbelievable how one bank like Monzo can play with my money , the worst experience what I could have with the bank , stay far from Monzo. V mitu”

Helpful Report

Posted 1 year ago

Monzo is rated 1.6 based on 229 reviews