Monzo Reviews

Name: Monzo
Rating: 1.59

1.6 Rating 227 Reviews

15 %

of reviewers recommend Monzo

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1.6

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Harrylucy977 At Gmail . Com

Natalie Hojati And I Don't Care If They Know.

Anonymous

Anonymous // 01/01/2019

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“Monzo have closed my account down without a explanation I had 1578.00 in there what I can't get back I've called the monzo customer service and got tossed around been a month now what can I do to get my money back....”

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Posted 1 year ago

““Worst establishment I have ever dealt with in 59 years of my existence. Once on their database you will be hassled repeatedly for the rest of your life and they don't allow withdrawals. I got a refund after i filed fraudulent act against them with the help of madacovi . co site.”

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Posted 1 year ago

“Terrible I'm locked out and impossible to get back in. I've done video 5 times, nothing. I've chatted to them useless. Thrives who steal your money, by not giving you access. They must be making a bomb, I'm probably one of thousands. Avoid”

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Posted 1 year ago

“AVIOD USING MONZO! They have close & froze my account without notice and I now have to wait 4weeks for the funds to be released into an alternative bank account! All of my funds were with monzo as I was using it as a main current account! The stories about them closing accounts suddenly and withholding customers Money are completely accurate and true! I have been with them since the beginning of this year in January. I would strongly suggest you stick to the high street banks. They currently have a legal case against them which you can read about online. STAY AWAY GUY’S THEY ARE CROOKS.”

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Posted 1 year ago

“I've been with Monzo for the last 7 years and this is the first time I actually need their help with a horrible situation - I'm a victim of fraud and been trying to get my money back for the last 3 days and Monzo support team is non-existent. The fraud team keep repeating the same questions and never seem to commit to any next steps and I'm really worried that they are simply going to carry on this lack of support/help/commitment to protecting their customers and will not give me the money I got stolen from my account.”

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Posted 1 year ago

“Two months ago, I lost over $480,000 to an online crypto investment I did. After investing for a month, when it was time for withdrawal they started asking for more money, it was then I knew I had been defrauded. I did not waste any time, I went online to seek help on how to recover my money back, and then I saw people testifying on how Rose helped them recover their money back, and so I contacted (rose hoover 90 AT Gmail com), gave her all requested information, he swung into action and had my USDT recovered back to my crypto wallet in less than 48 hours. I promised to blow her trumpet, perhaps this 5-star review. You can also contact her if you have also fallen victim to this online scammer :: EMAIL :: r o s e h o o v e r 9 0 A T g m a i l . c o m WhatsApp::: +1 _(_9_2_0_)_ _7_1_4_ _7_7_7_6”

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Posted 1 year ago

“U r the biggest threat to people hard working money!!!u take what is not yours under the reason U r reviewing the account!!!!”

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Posted 1 year ago

“I don't trust this bank they don't follow there policey I was fraud by some person this person know everything from i open new account i recvied new card and i apply monzo flax i was fraud 25£ now i apply for fraud because when i join i see there policey was written they will refund fraud money 10,000£ some money i think now they harassed me three months after three month today they ask me again evidence i already provided them three months ago now again they want and ask me 100 questions now few min ago they rejcet my fraud case they can,t refund my money i don't trust them again they are fraud bank”

Helpful Report

Posted 1 year ago

“Appalling customer service. Monzo froze my account and 72 hours later has still not been in touch. I tried to make a large outbound payment for a very important, time conscious payment relating to closing on a property. Monzo froze the account and asked for some ID, which I sent, along with proof of the purchase reason. Since then, nobody has been in touch. I have called 7 times to see what is going on and nobody has contacted me from the correct team. I keep being told 'the right team has the info' but it apparently doesn't mean anything. One of the call operators even told me that nobody is investigating it. I don't know what's going on and I'm going to lose my deal because of it. Absolutely diabolical. I don't know any other bank that would freeze an account and not think it was urgent to reinstate it asap. Will be moving my money away asap.”

Helpful Report

Posted 1 year ago

“Absolutely useless bank. I switched my current account over to them from Santander and it feels me with so much regret, not only does their app barely work, their team are incapable of the simplest task, they locked me out of my bank account for days because my phone was stolen and once I had recovered my number allowed me access to my account via the app but would not allow me to unfreeze the card, I messaged them continuously through the evening trying to get them to open it so I could buy myself some food as I had none and my dog her medicine as she had run out due to the lack of access, then in the morning one of them unlocked it like it was nothing and the easiest thing in the world to do, I raised a complaint, still heard nothing back, but now contactless does not work and as that is the only card I now have due to switching banks, I am struggling to get into work, direct debits are failing to go through despite being set up and the money available, it’s just the worst bank I’ve ever had dealings with, utterly disgusting treatment and they claim to care about vulnerable customers but it’s a pack of lies. Do not switch to them.”

Helpful Report

Posted 1 year ago

“My Unfortunate Experience with Monzo Bank: A Cautionary Tale When I first opened an account with Monzo, I was drawn to the promise of a seamless, user-friendly banking experience. Little did I know, this seemingly modern and efficient bank would subject me to one of the most frustrating and distressing experiences of my life. What follows is a detailed account of my ordeal, which I hope will serve as a cautionary tale for anyone considering banking with Monzo. The Sudden Closure It all began on, 11th April when I received an abrupt notification from Monzo informing me that my account had been closed. There was no prior warning, no clear explanation—just a vague statement that left me baffled and deeply concerned. To make matters worse, nearly £10,000 of my money was suddenly inaccessible, and Monzo’s responses to my inquiries were anything but satisfactory. The Agonising Wait Despite my repeated attempts to get a clear explanation and regain access to my funds, Monzo’s customer service team provided nothing but vague and evasive responses. Statements like “no one can help you” and “we don’t know” were common, leaving me feeling helpless and infuriated. This lack of transparency and accountability is a gross violation of the Payment Services Regulations 2017 and the Banking: Conduct of Business Sourcebook (BCOBS), which mandate that financial institutions must provide clear communication and treat customers fairly. Escalation and Legal Threats As my frustration grew, I decided to escalate the matter. I sent a formal letter before action, demanding the immediate release of my funds and compensation for the undue stress and hardship caused. Despite my clear and justified demands, Monzo’s response was disappointing. They claimed they were following their internal processes and could not provide a concrete timeline for the release of my funds. This continued stonewalling was not only unacceptable but also in direct violation of their legal obligations. Partial Payments and Continued Evasion Recently, I received partial payments of £39.99 and £875.36. While I appreciate the gesture, it is far from the total amount owed to me. I have repeatedly asked Monzo for a detailed account of the remaining balance and a clear timeline for the release of my funds, but my inquiries have gone unanswered. The lack of communication and transparency is astonishing, especially for a bank that prides itself on being modern and customer-centric. The Emotional and Financial Toll The financial impact of having nearly £10,000 withheld for an extended period is significant, but the emotional toll has been equally devastating. The stress and anxiety caused by Monzo’s actions have affected my personal and professional life. This situation has highlighted a severe flaw in Monzo’s operations and customer service, raising serious questions about their reliability and integrity as a financial institution. My Next Steps Given Monzo’s continued failure to resolve this issue, I am left with no choice but to take further action: 1. Filing a Complaint with the Financial Ombudsman Service: I will be detailing Monzo’s regulatory breaches and the undue hardship caused by their actions. 2. Initiating Legal Proceedings: I will seek to recover my funds and pursue compensation for the distress caused. 3. Publicising My Experience: I am sharing this story to warn others about the risks associated with banking with Monzo. A Call for Accountability Monzo’s handling of this situation has been nothing short of appalling. Their inability to provide clear communication, resolve issues promptly, and comply with regulatory standards is a stark reminder that even modern, tech-savvy banks can fail their customers. I urge anyone considering banking with Monzo to think twice and to be prepared for potential issues that may arise. In conclusion, my experience with Monzo has been a nightmare. The ordeal of having my account closed without explanation and my funds withheld for an extended period has been incredibly stressful and financially damaging. I hope my story will encourage Monzo to improve their practices and prevent others from going through a similar experience. To Monzo: It’s time to step up, take responsibility, and ensure that no other customer has to endure what I have been through.”

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Posted 1 year ago

“AWFUL! The worst customer service I have EVER experienced with a bank! Rude, slow, useless. And absolute disgrace!”

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Posted 1 year ago

“To be honest, this company is full with bad people who defraud others. When I requested a withdrawal, they rejected it and left me with nothing, despite the fact that I had invested with them and made significant gains. Days and months passed with no permission to withdraw and no correspondence. I'm happy everything worked out because m_a_d_a_c_o_v_i . c_o was the only way I could recover my investment.”

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Posted 1 year ago

“They customer service is very poor, they don't know how to handle any issues they will just close your account without any explanation.”

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Posted 1 year ago

“Poor customer service Chat , phonne. And email Not 24/7 2 days no reply Causing huge problems”

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Posted 1 year ago

“Worse experience I ever had. Customer service is -1, not even close to being a normal company!”

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Posted 1 year ago

“I was deprived of my withdrawals and my funds were freeze by Monzo bank and they blocked my account after few months then I met Goodwin Cybertrace on reviewers review and he helped me out to get back my £10,000 hard earn money. i followed the image below to reach out to Goodwin Cybertrace”

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Posted 1 year ago

“I am temporarily outside the UK. I have tried several times to Transfer money from from my main UK Bank account to Monzo without success. I have sent 18 emails with the required "selfie holding Proof of Date". Each time I have received a prompt response telling me that the "selfie holding Proof of Date" was not acceptable for untrue reasons. I have been prevented from accessing my money!”

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Posted 1 year ago

“What a horrible experience!?! Seems Monzo loves playing parent and keeping funds hostage!!”

Helpful Report

Posted 1 year ago

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Posted 1 year ago

Monzo is rated 1.6 based on 227 reviews