“I had a horrible experience ordering a large canvas bell tent and having it shipped to Hawaii. The shipping times they advertised and told me over the phone were all wrong. I called to check on my already late order and I was told they were waiting to receive it from the manufacturer and they would ship it right out. Once they received it they sent it to Hawaii by boat! I had to talk to USPS in person at the post office to figure out a 6-8 week delivery timeframe, after it's already 2 weeks past delivery date. I called MJ and they will not offer me a refund. They lied to me and told me 4-6 days after they received and shipped out my already late order. Now I have to wait for months for a tent that will be too late to be of use while they have +$500 they will not return to me. Along with the delays a part of my order, the footprint, was lost in shipping and they have none left in stock to replace it with...
Tip for consumers:
Do not believe the advertised shipping or trust customer service. Do no expect to be treated well or have your problems solved.”
“This company is the worst. Don't buy a thing from them. Unorganized and no clue how to run a business or treat customers. I bought a pair of ski poles from them and they sent me the wrong poles that had the sticker of the right poles on them. Meaning someone at their warehouse mislabeled them. Then a week later I order a pair of skis from this company and they then cancel the order because they don't have them in stock. It's 2021 the software exists that this shouldn't happen. I then call customer service to ask why they can't run a business professionally and I got hung up on reinforcing the fact of their unprofessionalism.
Don't buy anything from this company online!”
“Moosejaw had the hiking boots I have been wanting at a discounted price. They arrived in 3 days and I could not be more satisfied with my Keen Terradora boots. Will definitely be ordering from Moosejaw again!”
“Moosejaw is a fun little company that just seems to have everything I am looking for as well as amazing ways to save on most if not all of the great brands! Such fast shipping and easy returns too. I'm hooked!”
