“Waste of time. V5 was not in my name so I was asked to provide registered keepers licence which I did. Then sale failed as v5 not in my name. So I put v5 in my name and now they say I need to own the car for 6 months. Complete waisters and they don't have a clue what information to give.”
“Poor poor service absolutely disgusting, motorway offered to buy our car & went around our car Roth a paint thermometer-and said it wasn’t up to scratch -this is a top end Audi S3 , refused to list the car , gave no feedback so whatsoever !! But 2 days later motorways came to look at our friends car -orange fiesta ST and didn’t check any paint works ??? Feel this is unfair & not how you should be treated !! Do not sell your car to these nor buy from them !!”
“They have made me wait 3 months for approx 300£, I was given a date for the payment and arranged my rent payment according to that date, when I reminded them that I was expecting the payment, then they asked me another 6 questions which is completely unnecessary. This company has caused me stress, anxiety, 2 months of travelling cost because of unpaid garage and not being able to get the car fixed. JUST STAY AWAY FROM THIS COMPANY. I think I'm going to take the issue to the court, since I have my reports from the GP.”
“Totally useless company. I should have known this is how they operate before taking the warranty. Ford Of Winsford should not be lying to customers and telling them this company is reputable. No I don't this so.”
“My car was recently written off through no fault of my own. The motor insurer (LV) were supportive, offered a fair valuation and settled within a week. Rolls Royce service from them.
My gap insurance unfortunately is administered by Motorway Direct who offer more of a Reliant Robin experience.
Initial contact was fine and all requested information was supplied to them within a few days.
Nothing then for a week at which point they requested copies of bank statements showing the original payment for the car. This despite having a copy of the dealer invoice and the purchase being nearly six years ago. Not to mention the fact that the policy is for a Replacement Car and therefore the purchase price is irrelevant.
Tried to explain this to a pretty useless call centre employee who could only repeat her mantra of its what the underwriters want !
Luckily my bank were efficient and managed to find the statements which I supplied over a week ago to Motorway Direct whilst also making an official complaint about this rather blatant attempt to delay meeting their liability.
Since then not heard a word from Motorway Direct. Probably they are busily thinking of new information to request. Blood type of the salesman, shoe size of the service manager perhaps !
The policy states very clearly that claims will be settled within 14 days of the motor insurers settlement. As they are now in breach of contract in that regard I will seek interest on the eventual settlement and appeal to the Ombudsman should they demur.
Given that the current judgement rate applied to Ombudsman compensation claims is 8% perhaps there is a silver lining after all.
Watch this space.”
“I don’t think they even deserve a star. Don’t waste your money on this warranty . I’m not sure how they get away with this day light robbery . They do everything they can to avoid paying out . My situation with timiming chain on a BMW X5 was luckily and unlucky as I’m still having to pay over £1000 to reapir . This was caught early on and I was advised by several garages including BMW the time chain needed replacing. I rang up motorway direct and intially they wanted me to take it for another dygnosis even though I provided one from BMW . Anyways long story cut short because the car has not failed / broken down they said it will not be covered. In other words they wanted the chain to snap before they will do anything about it. Had the chain snapped this would have cost 10 x more to repair. they are refusing to pay now just imagine what they would have said if it had snapped . They would be looking for another loop hole to getting out paying . Bottom line is , do not buy this warranty . I will be taking this to the Financial ombudsman and encourage others to do the same . It’s no coincidence there are more negative reviews than positive. if they are deemed to be ripping off customers then FCA will investigate them too . Which could result in the company making changes in the way they handle claims and actually pay up and not look for loopholes .”
