Mozimo Reviews

Name: Mozimo
Address: 15 Alvaston Business Park, Nantwich Chesire
Rating: 4.65

4.7 Rating 1,921 Reviews

91 %

of reviewers recommend Mozimo

4.7

Based on 1,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0 1270 619484

Email:

shop@mozimo.co.uk

Location:

15 Alvaston Business Park
Nantwich Chesire
CW5 6PF

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Mozimo 5 star review on 4th October 2022

Amal

Mozimo 5 star review on 23rd January 2022

Hazel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed - 2012 stock (i.e. 3 years old) and already starting to pull apart at seams (after 2 weeks). Leather sections are cracking. Cheap but nasty”

Helpful Report

Posted 9 years ago

“My order was not fulfilled due to quality problems on the product. I am still awaiting a refund.”

Helpful Report

Posted 9 years ago

Hi Mrs. Ward, Thanks for your comments, according to our system you were refunded last week (4th Sept) and within our standard terms and conditions, it usually takes between 3-5 working days, dependent on your bank, for payment to clear. The bag you purchased failed our stringent QC checks, as the stitching on it had come undone, and has been returned to the supplier. Unfortunately this was the last one in stock and we were unable to source a replacement. Please feel free to call us on 01270 619484 and we'll be happy to explain and help you out further. Team Mozimo

Posted 9 years ago

“I placed my first order a few weeks ago. I really liked the shoes and was impressed with the quick service. Imagine my huge disappointment when I opened my parcel and the shoes were very much different colours. I would have thought that this should be checked before dispatched. Not only did I feel disgusted but not a good first experience with your company. :-(”

Helpful Report

Posted 9 years ago

We are sorry there was a fault with the shoes you received. We have received them back via our free returns service and refunded in full, the shoes will go back to the supplier so they are aware of the issue. Once again our apologies for the inconvenience.

Posted 9 years ago

“I had to try these shoes before committing and it said to use the pre paid returns label but when I opened the box the ore paid returns label had already been removed. So I had to pay I'd appreciate that return postage refunded ideally. Thank you”

Helpful Report

Posted 9 years ago

Hi Natalie, there appears to have been some confusion here, as every delivery features a pre paid returns label. If you can give us a call on 01270 619484 we'll happily refund your postage and discuss further. Team Mozimo

Posted 9 years ago

“Hi, Sorry my English is very bad, but I would like to say my sandals was very so big! They cost me a lot of money, because I'm living Canada and I can't put them. Thanks, Annie Gregoire”

Helpful Report

Posted 9 years ago

“Perhaps not the best time to send me this email, As the review is not good, I have just received another credit card statement, and still no credit, I spoke to Sophie on the 12 of June , and she assured me it would be sorted. I am very apprehensive, as I ordered another two pairs of shoes and have kept one pair, I wonder when will I get my credit for this return. I sent the returns via the post this time, thinking that the previous time I took them back to the shop, I thought this was where perhaps the mix up was.”

Helpful Report

Posted 9 years ago

Hi Ann, our apologies for the inconvenience. As you said, we think the confusion with the first pair was caused by them coming over from the shop. We received the postal pair fine and refund has already been processed. After speaking to you I can confirm the pair returned to the shop has now also been refunded. Once again our apologies for the inconvenience.

Posted 9 years ago

“Very slow at giving credit when items are returned. I returned shoes 13 days ago and still not confirmation of receiving items. This is not the first time that I have had problems, but it will be the last.”

Helpful Report

Posted 9 years ago

“ordered shoes on the 9th. February, still waiting today. I rang this morning and at the present time - still waiting a reply.”

Helpful Report

Posted 10 years ago

“I have brought my favourite peter Kaiser shoes from you before however this time to actually get shoes to Australia I have had to get them sent to my daughter in the Uk and ship them myself . Your website would not accept Australia as a destination and despite numerous emails the problem remained , NOT GOOD . It was a Pity that the reply I did get was it was working at your end . I can assure you it wasnt working at mine”

Helpful Report

Posted 10 years ago

“Very poor service. My card was debited and they didnt even have the product in stock.”

Helpful Report

Posted 10 years ago

“Not at all happy with the service. Ordered shoes shown on the website and paid for them so presumably they were in stock. Waited a few days and heard nothing. Contacted them to find out when I could expect delivery, only to be told there were "issues" which meant the shoes couldn't be dispatched. Reading between the lines I think they never had them in the first place and were happy to hold on to my money until I contacted them. Won't be shopping with them again.”

Helpful Report

Posted 10 years ago

Hi Helen Many thanks for the feedback we do value all feedback good and bad. I understand that there was an issue with the product that you ordered and we were looking to resolve prior to getting back to you. I appologise for the delay in getting back to you. I understand that you placed your order on a Monday evening and the refund was processed on the Friday. Apologies again and can assure you that this is not our normal level of service. Mozimo

Posted 10 years ago

“Ordered shoes to wear to a function. Had to chase order only to be told Mozimo were trying to locate a pair for me. Have requested a refund if shoes can't be delivered on time. So far no reply from Mozimo. Very unhappy customer. My main complaint is the lack of communication.”

Helpful Report

Posted 10 years ago

“I did not actually receive my order as the shoes were out of stock even though they were still being advertised on your website! However, on a positive note, my money was refunded very quickly and I was sent an email apologising for this.”

Helpful Report

Posted 10 years ago

Thank you for your feedback Irma, and once again; many apologies for being unable to fulfill your order! We are pleased to see that there were positives with your experience of Mozimo though, and hope to welcome you back as a customer in the near future.

Posted 10 years ago

“Not received the shoes yet, getting rather anxious to be honest. I ordered them last weekend. Please update as to where they are. Thank you.”

Helpful Report

Posted 11 years ago

“No deliver yet and no notification of when it is due despite an email sent. My rating may well improve hugely once this is sorted out”

Helpful Report

Posted 11 years ago

“ordered on 8th September, on the 13th September I had to ring to find out where my order was. Lauren the person I spoke with was very helpful and advised she would investigate and either call me or send me a e-mail. I received an e-mail on the same day saying there was a problem with my order and did I want somethng else. Not happy as I wouldn't have ordered the goods if I wanted something else.”

Helpful Report

Posted 11 years ago

“I ordered a pair of fit flops from website. Subsequent email saying they were not available. Poor management of website.”

Helpful Report

Posted 11 years ago

“The only thing I can review is the service from Royal Mail as it is now Tuesday 27th @ 8am and I still have not received my order. Maybe it is down to bank holiday but perhaps change to DHL who are very efficient. for delivery I score 2”

Helpful Report

Posted 11 years ago

“I haven't received my purchase yet but funds went out from my account a few days ago. I rang up to make enquiries about delivery and was promised an email to update me but it never arrived. Disappointing! Now leaves me with a problem because I now may not be able to receive my goods due to being away.”

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Posted 11 years ago

“Would love to review but still not received my goods after a week????”

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Posted 11 years ago

Mozimo is rated 4.7 based on 1,921 reviews