mpb.com Reviews

“ Had an awful experience today with mpb , the customer service is atrocious, just because I have had to return items due to incorrect condition advertised I was subject to abuse today from a representative, I left a review in trustpilot and I was accused of doing that just so I can get money off gear, I was also subject to abuse for having a few personal email addresses !! What on earth has this got to do with them? They have zero people skills and earn a lot of money from trade ins but when it doesn’t go their way eg returns they frown upon you, I tried to complain about the person throwing accusations and abuse my way but nothing was done as they were probably sat next to each other like a couple of cackling witches , I can only say to you all please refrain from using this dreadful malicious company with a bunch of cocky children employees !! ”

“ I received a faulty camera from MPB " sometimes that can't be helped ( I purchase on behalf of camera clubs so we buy a lot of cameras) I needed just a replacement so I messaged them and asked for a quick exchange a week later and I had to get PayPal involved this is my reply to them : Thank you for your message you say in your message" I'm very sorry that my colleague was unable to reserve you a replacement in time. I am curious to know exactly how much time would she need to reserve this item, would she reserve this item when I indicated that I would require a replacement for my customer ( that was three days ago ) or would she reserve this Canon 50D when she asked me to choose which one to exchange it with (that was 2 days ago) the answer is neither she was not going to reserve me this item within any time span, and this is the reason why I stated that your returns procedure is Dire and deliberately so your entire ethos is to make sure you don't lose a penny piece within your atrocious returns process " at any cost to your customer your process of patronizing placating messages have profit and not customer service at its core and its this reason why I will complain to your head office and give your company the review it deserves on trustpilot and google ”