"I have used Muglamania for many years and have always been more than happy with the products, customer service etc. However my most recent experience means that I will never use, or recommend, them again. I ordered several coasters and when they arrived, instead of the nice glossy finish I have been used to they were dull and lifeless, almost a matt finish. They claim not to have changed anything and tried to blame the photos I sent. They said they would refund but would not reprint in case I \"didn't like them again\". I have since had some done by another company, using the EXACT same photos, and they are a lovely glossy finish and streets ahead in quality."

"I have used Muglamania for many years and have always been more than happy with the products, customer service etc. However my most recent experience means that I will never use, or recommend, them again. I ordered several coasters and when they arrived, instead of the nice glossy finish I have been used to they were dull and lifeless, almost a matt finish. They claim not to have changed anything and tried to blame the photos I sent. They said they would refund but would not reprint in case I \"didn't like them again\". I have since had some done by another company, using the EXACT same photos, and they are a lovely glossy finish and streets ahead in quality."