We sincerely apologise for the inconvenience and frustration you experienced with your recent order. We understand how disappointing it must have been to not receive your item and to not receive timely responses to your inquiries.
We want to assure you that this is not the standard of service we aim to provide. We've taken steps to investigate the issue and have since been in touch with you directly to resolve the matter and are glad that we were able to resolve this to your satisfaction.
Thank you for your patience and understanding as we worked through this issue together.
