My Car Check Reviews

Name: My Car Check
Address: My Car Check, Strata House, Kings Reach Road, Stockport
Rating: 4.51

4.5 Rating 4,533 Reviews

89 %

of reviewers recommend My Car Check

Company Reviews

Questions

Metrics

4.5

Based on 4,533 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Email:

support@mycarcheck.com

Location:

My Car Check, Strata House, Kings Reach Road
Stockport
SK4 2HD

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My Car Check 1 star review on 13th May 2021

Annoyed Seller

My Car Check 5 star review on 21st October 2020

Gareth Shaw

My Car Check 5 star review on 8th July 2020

Osazuwa Omede

My Car Check 1 star review on 22nd May 2020

Mark

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I required a valuation of my car for the purpose of selling it privately. After paying the demanded subscription fee I was automatically transferred to 'Webuyanycar.com' who gave me their valuation. The car check service is flawed.”

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Posted 3 years ago

“Not impressed how the prices have just had a massive increase”

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Posted 3 years ago

“Absolutely rubbish. Don’t bother.”

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Posted 3 years ago

Hi Nigel, we are sorry to hear that you were not happy with your My Car Check experience. We would like to understand more about this. Please can you respond to the email we have sent you. hopefully we can rectify the matter. Regards, My Car check Customers Support Team

Posted 3 years ago

“Used to be good but now way more expensive for less information.”

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Posted 3 years ago

“Used this on a car I know to be a cat b write off, cake back Hpi clear?? Even though this car is still in “my garage” in the app- months later still shows as Hpi clear- since scrapped and no scrapped marker set”

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Posted 3 years ago

“We have been using My Car Check for quite a while and have always been pleased. However, the sudden steep price rise has made us start looking for somewhere else. No notification of the price increase was given in advance. Bearing in mind that when you have been an account holder for as long as we have, you would have thought that out of courtesy, they would have let us know.”

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Posted 3 years ago

“Terrible! Took my money, Entered reg......Nothing?? No contact number to query? Have used before without any problem!”

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Posted 3 years ago

Hi Trevor, We are sorry to hear you have been having problems with your My Car check account. Please can you respond to the email we have sent you so that we can investigate this for you. Regards, My Car Check Customer Support Team

Posted 3 years ago

“5 times sand a question.. 5 times even haven't got answer.”

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Posted 3 years ago

Hi Jarek, We can see from the ticket you raised with us on the 3rd June that we did reply back to you on the same day, we have just resent a copy of this to your email address for reference, if there is anything further we can assist you with, please do not hesitate in coming back to us.

Posted 3 years ago

“Shocking, gave out of date information on a car. Said it had outstanding finance on it when it never. Use Experian worth paying little extra for too get upto date info. I missed out on a car due too false information. Complete waste of money”

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Posted 3 years ago

Hi Alan we would like to understand more about this matter. Please can you respond to the email we have set you. We look forward to hearing from you soon. Regards, My Car Check Customer Support team

Posted 3 years ago

“I have to say I found it very disappointing”

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Posted 3 years ago

“I have been a customer of Mycarcheck for a number of years and have used the basic check of £1.99 the majority of the time. I noticed an increase in cost several weeks ago to £2.99, without any announcement, and complained. Now it has gone to £3.99..Thats an increase of over 200% in a matter of weeks. I have written and complained again. I suggest you have a look around, the same service is available elsewhere for £1.99. Goodbye Mycarcheck”

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Posted 3 years ago

“Very poor report. The information they provided was the salesman told me anyway”

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Posted 3 years ago

Hi Vivian, We are sorry to hear you are not happy with the check you carried out on your vehicle. We would like to resolve this matter for you. Please can you respond to the email that we have sent you . We look forward to hearing from you soon, Regards, My Car Check Customer Support Team

Posted 3 years ago

“##BEWARE## Having used this service a fair amount previously, I Carried out a check on a car I was looking to purchase. One of the service stamps didn't tie in with the info that came back on the check, so I queried this to find out if there had been a possible typo somewhere or if it could be something a little more sinister. There is no number to call or anyone to speak with, so you're not going to get an immediate answer via the website form - which is the only way to get in touch. I did get an email around 6 hours later advising what they had on record was an 'estimation' as there was no MOT data. As they advised it was an estimation and everything else checked out, I purchased the car and completed the VIN/Engine number requirements online. Had I had the opportunity to speak with someone at MyCarCheck on the phone and probe a little more around the history of the car, I probably would have walked away from the car. As it was, based on the above, I purchased the car and it later turned out to be cloned. I lost the car and money. There are better/more accurate HPI check providers out there - do your homework before buying both HPI and car.”

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Posted 3 years ago

“HPI check showed there is no falt but that car was damaged. Both of its passenger side doors were replaced with side mirror & the panel was replaced looks like that car had a major accident. Luckily I and my friend figured it out otherwise I would have spent £17k on that car. Thanks”

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Posted 3 years ago

Hi Khuram, We are sorry to hear you were not happy with the vehicle search you carried our with My Car Check. We would like to understand more about this please can you respond to email we have sent you. Regards, My Car Check Customer Support Team.

Posted 3 years ago

“Not up to date thay don't have foully information like finance or miles”

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Posted 3 years ago

Hi Saleh, the reason why your information is not displayed on the check you carried out is due to the fact that you carried out a free check on your My Car Check account, to obtain outstanding finance or mileage you will have to obtain a comprehensive check, please see the email we have sent over to you that will provide all the information that you require.

Posted 3 years ago

“I can’t login to my account I need to talk to someone my account says wrong password I have tried everything I can I will just delete your app I have heard other people with the same problem”

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Posted 3 years ago

Hi James, We are sorry to here you have been having problems logging onto your My Car Check Account. We are looking into this matter for you. Please can you respond to the emails we have sent you. Hopefully we can resolve this matter quickly for you Regards, My Car Check Customer Support Team

Posted 3 years ago

“Very simple to complete and immediate delivery .... but flagged up outstanfing finance with 'do not proceed with the purchase of this vehicle'. Heated words with seller followed as seemed illegally selling car he did not own. Both myself and seller paid for additional HPI reports and both came back clean. I did not proceed with purchase as element of doubt remained. Phone number to mycarcheck invalid, sent urgent email. Got reply a day later that info was out of date and no finance owed but by this time vehicle had been sold to spmeone else. Furious as this inaccurate report cost me a good vehicle. Got a £9.99 refund but still £19.99 out of pocket for extra report. I thought rhey all used same database but obviously not. Never again , will pay a bit extra for more reliable company. Very poor performance with big implication for myself. Buyer beware, you have been warned !!”

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Posted 3 years ago

“Your information you hold on my vehicle is incorrect and not in line with the trades recognised HPI database, which shows my vehicle is all clean in all respects. You have cost me 2 potential sales of my vehicle. Thank you very much, and to add insult, I paid you £9.99. *don't trust the information given* Go with the trade recognised database.”

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Posted 3 years ago

“Out of date and immaculate waste of money”

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Posted 3 years ago

“The only thing that you give extra but in you add you make seem to be part of your £1.99 offer but isn’t (Clever wording) is the HPI check the rest I can find out for free on various Websites. Value for money out of 10 is (1)”

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Posted 3 years ago

Hi Terry, we are sorry to here you were not happy with the information you received from your vehicle check. We would like to understand more about this. Please can you respond to the email we have sent you so that we can discuss this matter further. Regards, My Car Check Customer Support Team

Posted 3 years ago

My Car Check is rated 4.5 based on 4,533 reviews