“This company doesn't even deserve 1 *. They've 'lost' my Christmas Presents, sent on a 24 hour contract. Despite many different attemps to contact them via Webchat (robot replies only), phone and finally e-mail (with difficulty), no one can locate the parcel, which was supposedly with the courier. I have since found out it never left the small sub warehouse. My son took out £100 insurance to cover the gifts and did a claim via Paypal, but only the shipping costs of just over £10 have been reimbursed. My son has also had another parcel delivered by Hermes, where items have been removed and the parcel resealed and delivered. My son has tried to do a claim on this, but it has been rejected, because 'the parcel was delivered'. PLEASE DO NOT USE HERMES. The way they treat their customers is awful. Oh, and quite a lot of 'lost' goods, some still with names and addresses on, have turned up at a Birmingham Auction House. This company stinks.”
“Absolutely terrible company, either employ better staff and delivery drivers who do there job and not send there 10yr old kid to a random persons house or just give up while your ahead :)”
“This courier was used by J D Sport for a Christmas order but nothing arrived, it showed online that it was lost between the national and local depot for nearly two weeks. I complained to JD and then they complained to myHermes. On the same day I was notified JD had contacted myHermes, within hours my order status jumped from being lost to 'apparently' having been delivered. I had an email saying it had been delivered on that day at a particular time, then the online tracking system was all altered and backdated to show a delivery a week or so earlier. Both occasions we were in and nothing had come! Fortunately I had kept screen shots allowing me to try and pursue a refund with JD. I've never had a courier lie about delivery before - I'd avoid myHermes like the plague, they have no conscience and are quite happy to lie and sign off orders as delivered when they know their staff have most likely stolen them so I've been able to put together a strong case with JD! Fortunately they can't make up a signature or provide any proof they delivered it so maybe I'll see a refund eventually... thanks to their fraud I'm already a month gone and I'm still out of pocket....”
