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My Pillow Reviews

1.5 Rating 257 Reviews
F
Happiness Grade
F

Refund - Difficult

30.00%
Industry Average
I needed to cancel an order placed with My Pillow. They claimed it was canceled and refunded. The refund never showed up on my account. I explained I had never received the refund, and they insisted they had already given it, and told me to talk to my bank. I ended up having to dispute the charge with my credit card because My Pillow would not issue the refund. Will not order from them again.
posted 1 month ago - Anonymous
The only reason I didn't ask for a refund is because I LOVE the versatility of the pillows.
posted 8 months ago - Anonymous
Ordered 2 pillows on February 9th. They said it would take 10 to 14 days and just now received notice they shipped it. Today is March First and Post Office hasn't picked it up yet. Good product but shipping sucks, they should refund shipping cost of it take this long. Never shopping here again.
posted 1 year ago - DB
I purchased a body pillow from the company MyPillow based on the description and the satisfaction guarantee. Turns out it's not really a pillow; it is a cloth bag with loose particles that move around. My wife has emailed several times about the problem. They were supposed to send a RMA label, but have not. We've repeatedly asked for a refund or an actual pillow. They're tactic now is to just ignore us.
posted 1 year ago - Anonymous
tried to call customer service to get a refund for expedited shipping and after following prompts for customer service, waited for 2 hours without anyone answering the phone.
posted 1 year ago - Anthony ODell
Four years ago we bought your pillows. We recently purchased your Giza pillows and they were extremely disappointing. Not even close to the original pillow. The pillows were only half full. Returned them for a different type. Only to find ourselves with a low quality product again. Still waiting for our refund
posted 1 year ago - Anonymous