mytheresa.com Reviews

“ I placed an order of £4000 and I chose the free delivery option as my delivery was over £300. ”

“ Disappointing – Threatened with Account Suspension Due to Returns I’ve been a regular customer at Mytheresa and was generally satisfied with their selection and delivery. ”

“ Despite numerous requests to the company's customer service department, the company refuses to follow up or do anything about it! The company won't even call DHS (its chosen delivery method) or call customs to ensure that THEY provided the correct paperwork. ”

“ Not only was the delivery delayed well beyond the promised timeframe, but I was also misled by the representative throughout the process. ”

“ Order placed 12/16 for delivery by Christmas. ”

“ Despite promises that the new dress would be sent express delivery it took almost a week to arrive. ”

“ I finally received information that their delivery service had sent the shoes to a random stranger. ”

“ Delivery from Italy to Greece said 5-7 working days. ”

“ Awful. £70 out of pocket for a delivery I never received. They told me to fill form out. Didn't have a printer so they said was ok to just write it out and take a picture (which I did). Fast forward 2 more weeks and then told they need print out. Got a friend to print out etc and I filled in etc. Now told that I'm still not getting refund despite not receiving parcel. Jokers. AVOID!!! ”

“ I've placed an order on September 2nd and after 10 days it isn't dispatched. The reason is 'a high no of orders'. If now delivery takes so long, how will it be in December?! Although I have been sent 3 emails, they didn't ship the order. Very disappointed experience this time! I will go directly to the brand shop from now on. ”