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A full refund has been issued to your original payment method.
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posted 2 weeks ago
- Anonymous
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Terrible refund process, terrible company, customer services is useless, not listening and my impression is that they only want your money. Once you paid than you have no consumer rights.
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posted 3 weeks ago
- Anonymous
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Horrible after sale service. They refuse to refund for faulty items.
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posted 2 months ago
- Anonymous
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Mytheresa refused a full refund, offered conflicting statements about cleaning options, and even withheld the jacket without my consent.
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posted 2 months ago
- Anonymous
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Ordered an expensive dress, very pretty but immediately some of the gold rubbed off leaving blotches of silver. When you pay that much for a dress you expect the quality to be better. I was told it did not qualify for a refund or replacement.
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posted 6 months ago
- Helena Schmitt
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Both times they received the money, then for no reason cancelled the order and then refunded me a lesser amount than I had paid.
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posted 6 months ago
- Kate
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Despite the circumstances Mytheresa refused to refund me.
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posted 6 months ago
- Anonymous
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Total scammers I asked for refund literally the day I placed and order and they simply try to twist everything without giving my money back. Provided transaction id everything needed for a refund and still no refund
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posted 6 months ago
- Anonymous
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They then ask you to transfer them by bank transfer! That way they waiver their fees and you have no consumer rights on returns/refunds.
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posted 6 months ago
- Anonymous
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I was even ready for a refund in the form of a deposit on the website, but the store begs.
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posted 7 months ago
- Andrey S
