mytheresa.com Reviews

“ Having read some of the reviews, it makes sense why I have not had a response from My Theresa regarding a returns label. I cannot get a response from anyone. I’m really disappointed with the service and attitude. I too will not be buying from this Company again although I have purchased many expensive items in the past. They are not a professional company. ”

“ I thought it was a scam at first but I called them and they said it was because I have multiple returns. ”

“ It seems that they do not like returns and without any warning they have blocked my account. ”

“ The returns process is handled with unprofessional and dismissive communication. ”

“ If they don't like the return rate, they should just remove the free shipping/returns from your account!!! I will go back to shopping at alternative online sites for my items until they change this policy. ”

“ Disappointing – Threatened with Account Suspension Due to Returns I’ve been a regular customer at Mytheresa and was generally satisfied with their selection and delivery. ”

“ Order blocked and only payment method is by wire transfer - to Germany! Perhaps if they provided better product descriptions and customer reviews so potential purchasers could get a sense of how items fit / quality etc, they would be experiencing fewer returns. ”

“ I had the same experience , asking for a wire transfer because I made ONE return in the past year. Even if I had made a million returns, asking for a wire transfer is sooo sketchy. So ridiculous. They lost me as a customer ”

“ Of course over the course of that time i have made some returns but not an amount that could be considered excessive. ”

“ It sounded suspicious that an online retailer will expect their customers not to have any returns and then insist on wire transfer. ”