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I thought it was a scam at first but I called them and they said it was because I have multiple returns.
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posted 5 months ago
- Kim Ginger
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It seems that they do not like returns and without any warning they have blocked my account.
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posted 6 months ago
- Anonymous
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The returns process is handled with unprofessional and dismissive communication.
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posted 7 months ago
- Celine
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If they don't like the return rate, they should just remove the free shipping/returns from your account!!! I will go back to shopping at alternative online sites for my items until they change this policy.
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posted 7 months ago
- Nikki Rush
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Disappointing – Threatened with Account Suspension Due to Returns
I’ve been a regular customer at Mytheresa and was generally satisfied with their selection and delivery.
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posted 7 months ago
- Samira Magner
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Order blocked and only payment method is by wire transfer - to Germany! Perhaps if they provided better product descriptions and customer reviews so potential purchasers could get a sense of how items fit / quality etc, they would be experiencing fewer returns.
”
posted 8 months ago
- Anonymous
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I had the same experience , asking for a wire transfer because I made ONE return in the past year. Even if I had made a million returns, asking for a wire transfer is sooo sketchy. So ridiculous. They lost me as a customer
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posted 9 months ago
- Anonymous
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Of course over the course of that time i have made some returns but not an amount that could be considered excessive.
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posted 10 months ago
- Anonymous
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It sounded suspicious that an online retailer will expect their customers not to have any returns and then insist on wire transfer.
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posted 10 months ago
- Anonymous
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I don’t shop at MyTheresa that often but have in the past and have not returned many orders, but it turns out my order was cancelled dut to “excessive returns.
”
posted 10 months ago
- Anonymous
