mytheresa.com Reviews

“ The returns process is handled with unprofessional and dismissive communication. ”

“ If they don't like the return rate, they should just remove the free shipping/returns from your account!!! I will go back to shopping at alternative online sites for my items until they change this policy. ”

“ Disappointing – Threatened with Account Suspension Due to Returns I’ve been a regular customer at Mytheresa and was generally satisfied with their selection and delivery. ”

“ Order blocked and only payment method is by wire transfer - to Germany! Perhaps if they provided better product descriptions and customer reviews so potential purchasers could get a sense of how items fit / quality etc, they would be experiencing fewer returns. ”

“ I had the same experience , asking for a wire transfer because I made ONE return in the past year. Even if I had made a million returns, asking for a wire transfer is sooo sketchy. So ridiculous. They lost me as a customer ”

“ Of course over the course of that time i have made some returns but not an amount that could be considered excessive. ”

“ It sounded suspicious that an online retailer will expect their customers not to have any returns and then insist on wire transfer. ”

“ I don’t shop at MyTheresa that often but have in the past and have not returned many orders, but it turns out my order was cancelled dut to “excessive returns. ”

“ Surprisingly and without any prior warning have been blocked from purchasing due to excess returns. Have been a loyal purchaser of expensive clothing for years but am between sizes and always return promptly. Am shocked but comforted somewhat they I am not alone in this experience. I have a voucher to use that I will spend straight away for risk of losing that too, never again. Anyone have any other good recommendations? ”

“ Shockingly, this so-called policy about excessive returns isn’t stated anywhere on their website, leaving customers unaware of this hidden categorization. ”