mytheresa.com Reviews

“ Purchased a coat of more than €800 just to see that it arrived without the accompanying belt. I contacted the team to request them to provide me with the missing item and I was told they couldn't do that. Extremely poor quality and disappointing customer service! ”

“ Purchased a coat of more than €800 just to see that it arrived without the accompanying belt. I contacted the team to request them to provide me with the missing item and I was told they couldn't do that. Extremely poor quality and disappointing customer service! ”

“ I then called your customer service and was told that there is currently a five-day delay at the warehouse due to a high volume of orders, and that my order may not even leave the warehouse before September 23rd. ”

“ Customer service the worst. Zero help. Don’t waist your time and money ”

“ When I contacted customer service, they immediately refused my request because the item was "Final Sale". ”

“ I placed an order for a Marmar dress it cane damaged within 4 days I see it on line 30% off. I asked them to make an adjustment and I’ll keep it they would not agree. Very bad service. I also ordered a Carolina Herrera dress that I found out it was last years style I asked for an adjustment in price and they wouldn’t do it either SMH ”

“ Having read some of the reviews, it makes sense why I have not had a response from My Theresa regarding a returns label. I cannot get a response from anyone. I’m really disappointed with the service and attitude. I too will not be buying from this Company again although I have purchased many expensive items in the past. They are not a professional company. ”

“ Does no one check orders before they’re sent out? To make matters worse, I’ve been going back and forth with customer service, only to find out that the correct size and colour from my original order is now sold out. ”

“ Terrible experience with customer service from Mytheresa. ”

“ Got in touch with Customer Service who requested pictures etc. ”