Login
Start Free Trial Are you a business? Click Here

mytheresa.com Reviews

1.7 Rating 199 Reviews
C-
Happiness Grade
C-

Customer Service - Average

59.62%
Industry Average
Extremely poor customer service for a so-called luxury retailer.
posted 1 week ago - Celine
Despite numerous requests to the company's customer service department, the company refuses to follow up or do anything about it! The company won't even call DHS (its chosen delivery method) or call customs to ensure that THEY provided the correct paperwork.
posted 1 month ago - Anonymous
Customer service said too bad they’re final sale and it’s too late.
posted 1 month ago - Kristina
And the explanation? “Unfortunately, we are unable to provide the selected payment service.
posted 2 months ago - Anonymous
Very bad customer service
posted 3 months ago - Anonymous
Horrible after sale service. They refuse to refund for faulty items.
posted 3 months ago - Anonymous
A luxury retailer should uphold higher standards — in product quality and in customer service.
posted 3 months ago - Anonymous
And in approximately an hour I received an email from MYTHERESA ‘Unfortunately, we are unable to provide the selected payment service.
posted 4 months ago - Anonymous
I’m sure Mytheresa won’t last long with this “customer service” policy that is exactly the opposite of that.
posted 5 months ago - Nicole P.
Customer service is nonexistent—they just say sorry and refuse to engage in any reasonable conversation.
posted 6 months ago - Anonymous