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I tried returning an item and their website didn’t let me get the return stamp for it and so I emailed them various times and they never reached out to me to fix this problem
So I’m stuck with the terrible clothing and no refund!!
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posted 5 years ago
- Anonymous
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They offered me a refund which takes 3-4 weeks.
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posted 5 years ago
- Anonymous
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I was advised I could have a refund or my order to be shipped again.
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posted 5 years ago
- Anonymous
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The seevice and quality sucks. They got me a wrong item and because of the virus I can’t return it. They dont want to refund me or arrange a pick up for me. i payed to their company like 200£ and they are willing to lose a client over 15£. never ever buying again from them.
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posted 5 years ago
- H
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I can’t go out because of coronavirus to return the item, and I asked for them to arrange a pickup or refund me the money since it was their fault I did not get the item I wanted but they said that they couldn’t do anything.
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posted 5 years ago
- Halisa
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Not even worth one star. The blouse I ordered was a white lacy one in medium to large. What arrived was a deep cream one with white collar and buttons, which looked absolutely dreadful and was way too small for my size 12.
When I returned it they refused to refund the postage.
This site is not to be trusted or used
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posted 5 years ago
- Anonymous
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Two months later and I finally emailed Nastygal only to be told two of the items were out of stock and I have an option for a refund.
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posted 5 years ago
- Anonymous
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I asked for a refund and they said NO! I am so disappointed and angry at this awful company.
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posted 5 years ago
- Anonymous
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I’ve used Nasty Gal multiple times and has success, but I placed an order yesterday and never received a confirmation email. So I used their annoying chat function (because they don’t have a phone number) and they said they didn’t see the order, I “should” be refunded, offered no explanation, and didn’t give me a store credit when I asked.
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posted 5 years ago
- Anonymous
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I did all of that then revived an email telling me that the jacket is now out of stock and I would either have to wait for it to get back in stock or get a refund.
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posted 5 years ago
- Yumma