Nationwide Reviews

“ Adam from the Branch provided excellent customer service to remove restriction to my account. ”

“ Customer service online is dire. Online banking stopped transferring money between my Nationwide accounts. No explanation, no help with a human being just a totally useless AI bot. ”

“ I went into the branch today and I have never ever received so much bad customer service from the staff members of Nationwide. ”

“ Members of staff are the RUDEST people that I have ever met at in my life! Very entitled, arrogant and condescending! Whenever I am at the Hayes and Uxbridge branches, I do NOT feel welcomed at all! They have messed up transcations of a lot money from Natwest! I AM VERY HAPPY THAT IT WILL HAVE BEEN SUCCESSFULLY RESOLVED/SORTED OUT NO MATTER WHAT! BUT WORDS TO DESCRIBE THE SERVICE: ABSOLUTELY PATHETIC, ATROCIOUS AND GARBAGE!!!! ”

“ The advert is right they don't do things the same way as the big banks. They are much worse. They are not only amateurs but self righteous amateurs. No regard for customer service. And the IT system is featuring on the Antiques Roadshow next week. ”

“ Cutomer service has always been good when visiting the branches, though these days, like a lot of banks they've closed a lot. ”

“ - zero digitalisation, you can’t even access your money once you opened your account Go else where as there are plenty of banks who have a basic customer service. ”

“ Absolutely rubbish customer service as my sister had told me, before I even went into the branch in my town. ”

“ Customer service and fraud time have not updated her or even returned her calls. ”

“ Impossible to deal with . Long wait customer service endless burble about going online when one has made a call deliberately. Broken card reader arrived weeks late . Cannot access online account without multiple stages . It’s an awful experience ”