Natural Complexions Reviews

Name: Natural Complexions
Address: Old Office Buildings Becketts FarmAlcester RoadWythall, Birmingham
Rating: 1.53

1.5 Rating 15 Reviews

0 %

of reviewers recommend Natural Complexions

Company Reviews

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1.5

Based on 15 reviews


Shipping & Delivery
Delivery Methods	Postal Service

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Phone:

01564824114

Email:

sales@naturalcomplexions.co.uk

Location:

Old Office Buildings Becketts FarmAlcester RoadWythall
Birmingham
B47 6AJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My product was out of stock but it didn't say so on the website. As a result I still haven't received my product... over a week later.”

Helpful Report

Posted 7 years ago

“Communication with this company was non existent - no order confirmation, no shipping conformation,, no tracking. After a few days of hearing nothing, I emailed them and heard...nothing. If they want to sell online then they need to be able to use email!”

Helpful Report

Posted 8 years ago

Hi Emma We are very sorry you had problems with our company we have checked and our records show you were email on the 1st October to say your order had been dispatched via Hermes. you also said 'after a few days you emailed us and again we have checked and you order was placed Wednesday 30th dispatched the next day 1st and delivered Saturday 3rd this is 3 days which we think is a very good service as you chose free second class delivery. Once again were sorry you were unhappy with us kind regards Natural Complexions

Posted 8 years ago

“I purchased goods on a the weekend and paid for next day delivery, the goods did not arrive on Monday so i rang and made enquirys. i was told the web site clearly states next day delivery does not apply at weekends, i did not see this and so i accepted the explaination. My delivery did not arrive until Wednesday and i do not think it is acceptable to have paid £8 odd charge for a service that was not only unclear to me but did not arrive in good time. Moving forward i would like to propose two things: 1. i am refunded for the postage cost i paid 2. I feel this issue could be resolved by some work being undertaken to the website so that the next day delivery option not being accessable to your customers at the weekend.”

Helpful Report

Posted 8 years ago

“Price was very marginally lower than my usual supplier so I tried this company instead ,placing the order was easy enough but delivery took longer than expected 6 days (there was a weekend in between) plus unfortunately not packaged as well as my usual supplier.”

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Posted 8 years ago

“As of yet, I haven't received my face wash that I ordered over a week ago.”

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Posted 9 years ago

“I ordered my product on the 1st November and I didn't understand why it was only dispatched on the 7th November? Unless they are getting busy with orders for Christmas? In this case an email would of been appropriate to be advised of the delay in dispatching.”

Helpful Report

Posted 9 years ago

Dear Lyndsey we are very sorry you were not emailed to say your product had not been dispatched earlier this was an oversight by us and we are looking at ways to make sure this does not happen again.

Posted 9 years ago

Natural Complexions is rated 1.5 based on 15 reviews