Naturaw Reviews

Name: Naturaw
Address: 521, Avenue East East, Wetherby, 521, Avenue East East, Wetherby, Estate
Rating: 4.82

4.8 Rating 2,701 Reviews

97 %

of reviewers recommend Naturaw

4.8

Based on 2,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

267

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why 4* and not 5* when Lucas loves it, it comes in environmentally friendly packaging, and seems like great quality? Because in very small writing on the sleeve it tells you that it is a complementary food, but doesn't say "just add ......... to give your dog everything they need in their diet". Or maybe it could tell me to refer to the website for more information? As it is I'm left scratching my head about what I need to add. Any help welcome ☺”

Helpful Report

Posted 3 years ago

“Great food, in simple compostable packaging. Delivery is simple and also reusable/recyclable!”

Helpful Report

Posted 3 years ago

“Very good service, I just wish you could add things to your subscription so you can create a bespoke order - such as veg or poo bags for example. Plus would help reduce deliver costs! Other than that it’s brilliant”

Helpful Report

Posted 3 years ago

Hi Daniel, thanks so much for taking the time to write a review Bespoke subscriptions are something we are working on for the not to distant future x

Posted 3 years ago

“My dog loves the food, lots of different flavours. The packaging is recyclable which is great. The website is great and easy to order from. Only 4 stars as they don't always have everything in stock.”

Helpful Report

Posted 3 years ago

Hi Lucinda, thanks so much for taking the time to write a review - so we'll take the time to respond in kind :) We hear you about stock levels. On top of the soaring popularity of our food, at the moment like every other food manufacturer we've been pretty hard hit by the unprecedented perfect storm of Brexit and Covid. So some ingredients are pretty tricky to get hold of on in enough quantity at the moment. Paws crossed it improves over the next month or two, we are investing in additional resources to help as well. Take care x

Posted 3 years ago

Naturaw is rated 4.8 based on 2,701 reviews