Naturaw Reviews

Name: Naturaw
Address: 521, Avenue East East, Wetherby, 521, Avenue East East, Wetherby, Estate
Rating: 4.82

4.8 Rating 2,701 Reviews

97 %

of reviewers recommend Naturaw

4.8

Based on 2,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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267

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our 3 dogs love Naturaw. We tried all brands and most did not either agree with them or they went off them. Not had them refuse anything from Naturaw and we get a box of 16 flavours we choose ourselves and now, we have signed up for subsciption. It always is packed well and delivered in excellent condition. I have 3 very happy dogs.”

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Posted 1 year ago

“Chose this food brand through recommendation. Wanted something healthier for my cavapoo whose poo’s were quite sloppy. Noticed a difference almost instantly, and he loves it!”

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Posted 1 year ago

“I love what this company stands for and my pup absolutely loves their food! I did a lot of research into what was best for my new bundle of joy and these guys came out on top! The fact that they are a certified B Corporation was also really important to me. Keep doing what you're doing!”

Naturaw 5 star review on 15th March 2024

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Posted 1 year ago

“First time purchasing Nauraw food for my 2 dogs and they absolutely love it! Packaging is fantastic, with no mess when defrosting. Would definitely recommend”

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Posted 1 year ago

“Great service, very well packaged.the plastic free containers are a real plus too 👍”

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Posted 1 year ago

“Been ordering from Naturaw for years and never been disappointed. Top quality product and always looking finding ways to improve. Sounds sad…but the new film on the packets is much better now that it tears off in one easy piece”

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Posted 1 year ago

“My dog loves this food, excellent speedy delivery”

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Posted 1 year ago

“Our dog is a really fussy eater and would go days without eating if she didn’t like her food. We tried this food and she absolutely loves it, there are different flavours so she cannot get fed up with the same food all the time. Definitely a winner.”

Naturaw 5 star review on 14th March 2024

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Posted 1 year ago

“I try to be in contact but know one call me Back or help me in the customer service”

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Posted 1 year ago

Hi there Alessandro We have searched our email system and can see our customer service team have responded to your queries after receipt on 1st March at 4.23pm and then 4th March at 2.18pm - could these messages have fallen into your junk or spam folder? If you still require further assistance please could you send us a new message at woof@naturaw.co.uk and we will ensure to resolve any problem as quickly as possible. We currently do not have a customer service telephone line. Hope this helps Kind Regards Amy

Posted 1 year ago

“Never had an issue - fast delivery, easy to navigate website and a fair price with good quality food! My fussy rescue is now bouncing around in anticipation for mealtimes ! Thank you”

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Posted 1 year ago

“My dog loves Naturaw. It’s the best food on the market. I’m happy with the excellent customer service and pretty, recyclable packaging.”

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Posted 1 year ago

“The dogs seem to love the food and adjusted to it well. I also really like the packaging except for one feature- the paper on the bottom! It is difficult to remove and gets caught up with the meat itself.”

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Posted 1 year ago

“Awesome products, really love that it's plastic free, and that they recycle the felt lining too. Our puppies coat looks incredible, and his general health has improved since starting his raw food diet. I would definitely recommend switching to this product.”

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Posted 1 year ago

“This is the best quality raw food we have tried and it always arrives on time. Thank you Naturaw”

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Posted 1 year ago

“Weve used Naturaw for 5 years now! Cant fault them! They are great, with great ethics!!!”

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Posted 1 year ago

“I met a short-haired dog who had an incredibly silky coat, unusual for its breed. I asked the owners what they fed him, and they said Naturaw. I'm already a convert to raw feeding, but decided to try your brand. It's only my first order, but the dogs adore the flavors, and seem to be doing well on it. I am very pleased with the quality and the packaging, and plan to reorder.”

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Posted 1 year ago

“The dog likes the food. The packaging and ethics bog the company are way better than competitors. Delivery is a bit hit and miss but the customer team do well to resolve problems. I’d like to see more standard recipes fully organic please.”

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Posted 1 year ago

“I have been waiting for u to get in touch with me following my complaint Twice in the past10 days still no response”

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Posted 1 year ago

Good Morning Sharon We are sorry to hear of the trouble you are having with your delivery but rest assured our customer service team have responded to your complaint as soon as we returned to work after the weekend. Our team sent an email on March 4th at 9.30am - perhaps this has made it 's way into your junk/spam folder? I have tried calling you this morning and had to leave a voicemail, we will try our best to get through to you as soon as possible to resolve this. Amy

Posted 1 year ago

“We’ve always found the order experience, delivery and end product to be exceptional.”

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Posted 1 year ago

“Our pups LOVE Naturaw! And we love your eco friendly packaging, timely delivery and great customer service. A win win in our family 🐾”

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Posted 1 year ago

Naturaw is rated 4.8 based on 2,701 reviews