Natwest Reviews

“ Excellent service from Natwest Chapel Allerton branch in Leeds. Patient and professional service to help me set up biometric security on the App. Positive experience, well done. ”

“ I am so happy with his customer service and because of him i will be staying with Natwest, before this i was considering moving banks. ”

“ She had excellent customer service, was patient and she has promised to do a follow up call to make sure everything is sorted. ”

“ This morning my husband and I received 1st class customer service from Kirsty Cloke at Natwest Dover branch. We could not have managed all the additions and alterations to our accounts without her help. She explained everything and gave us good advise concerning our accounts and future needs. Thank you so much Kirsty we really appreciated your help. Angela & Gregory Crepin ”

“ I have a healthy line of credit with Natwest, and customer service always sorts out my problems quickly. ”

“ I spoke to such lovely people tonight who have made my Christmas I have been worrying about paying my mortgage and they have come up with a solution for me I’m so glad I called. I can’t remember their names but they had wonderful customer service and were so helpful and understanding. ”

“ I personally received excellent service from Natwest in Romsey talk about going the extra mile ..Today I received the same in my local branch in Penarth could not of asked for more .nothing was to much trouble 10 out of 10 shame I never got the name to highlight them ”

“ Usually Great communication and service but still to solve my problem ”

“ Have been a customer over 40yrs, awfull service. I wanted to transfer money to my son,s account. They no longer do that I was told, I need online banking so I can do it myself ,I also need a i phone, and they would set it up for me to do myself. What do they do, if we are all doing it ourselves? I am 72 i don't want a computer or a i phone, thats why I have a bank !! Time to change banks. ”

“ My elderly mum lost her debit card this morning. Brad on the helpline was absolutely fantastic with her, he obviously grasped the fact that she was struggling to remember the answers to simple questions and was really patient with her. Thanks Brad, 5 star customer service. ”