“My case has not progressed at all in 4 months. You will never get to speak to anyone on the phone and all emails will be ignored. When you first log your case you will get no human interaction from anyone and unless you are prepared to call and hound them every day your case will not be looked at. No one across the teams communicate with one another so if you do get to speak to someone one day, this will not be logged and none of the information is consistent. This company have taken on too many cases to handle and operate on a whoever shouts the loudest basis. I am going to lose my mortgage offer and property due to the negligence of all the people who work here. I have emailed complaints a few times to express my concerns and find out what is going on and even they don't no reply. You are also fobbed off with the 'everyone is working remotely' excuse to try and justify how abysmal everything is handled. I was also told that cases trying to beat the stamp duty tax relief will be prioritised over mine. Also, be aware that the quote you are given to start is in no way accurate to what you will be charged at the end, there are lots of undisclosed fees added to your bill that are not stated upfront. I am so so so disappointed by this firm I want to cry. I cannot believe how utterly disorganised they are and the very little care they have for clients.”
“Not my solicitors, but my seller is using them.
Now, delays are expected, I understand to an extent, and with the added pressure of lock downs and so on, it's understandable to a degree.
But when your solicitor calls you, and says that their very concerned because they haven't been able to communicate with NBM, in three weeks, you do start to become a little concerned.
The estate agents, our solicitor and the sellers themselves been trying to contact NBM to no avail, in total over the past few weeks our side have tried to contact NBM over 70 times. And heard nothing back.
I'd strongly suggest to anyone, that if the name NBM appears on your paperwork, pull out, and find another property if the other side won't change solicitors.
Unfortunately these cowboys are charging upfront, which means once they've been instructed, it's near on impossible to change solicitors.
I know solicitors generally get a rough time especially with conveyancing, but the reviews don't lie.”
“Just awful. I've used this company 3 times previously and would have always recommended them. Now I've never use again. I was seriously concerned that my buyer would pull out of the sale due to the delays and lack of response from my NBM team. Their emails lacked professionalism that you'd expect from a solicitor and I had such little confidence that they actually chased anything when they said they did. The issues are still ongoing. I've raised 2 complaints and they've never dealt with them, little confidence they care about client feedback.”
“I do not use these words lightly : unprofessional, inefficient and impolite.
Don't expect this firm to communicate with you and keep you in the loop. They won't complete any tasks quickly and will ignore your emails or emails of anyone representing you. In my case, I unfortunately had the misfortune of working with Charles Kelly who already has a number of negative reviews directly citing him.
Avoid at all costs even if it means you spend a little more.”
“Very poor customer service, it was near impossible to get any communication from them. Had to call every step of the way to chase and ask about our case, it was DIY house move. Due to poor communication, our move was delayed to after lockdown despite one simple
Communication that could have prevented from a 3 month hold up. All in all took 7 months from quote to completion. When speaking to them, they were extremely rude, denying facts that had happened and only seemed to be looking at our case when we called. Yes it isn’t the most expensive, but this is for a reason. Very poor experience and would not recommend to anyone.”
