“Disgusting transportation service, primarily used because it’s essentially the only service inside the city otherwise I’m sure customers would opt for a different business.
Some drivers are okay however the vast majority are rude, classic egocentric men who believe they have a right to treat people with disrespect and carry on their shift. Many drivers wait at stops for ages to chat with other drivers keeping the passengers on a much longer trip than necessary.
Unfortunately I had an incredibly horrible experience where a bus driver stepped out to wait at a stop as, as many often do for a cigarette or phone call, and as I stepped on the doors crushed me and trapped me between them. The bus driver was not concerned for my health but instead berated me for stepping on. After starring at me for a while he decided to open the doors and have a further go at me in front of the other waiting passengers. I was disgusted and physically hurt after this encounter and left a review on their website.
Unfortunately the rudeness does not stop at the drivers. The insurance team for NCTX replied stating they were looking into the incident and then sent me a letter which twisted facts from the cctv and essentially glorified all of the drivers actions and attacked all of mine stating I was in the wrong even by getting crushed by their doors. They even went as far as to end the letter by stating they were confused why I boarded the bus when there was no driver and made me out to be in the wrong. They feigned ignorance in knowing that bus drivers frequently step off the bus while passengers board, especially at that particular stop, as it made a convenient excuse for their actions.
Overall the business is clearly employed by poorly skilled individuals who only work because it’s the only job they can hold and clearly don’t want it.
I am currently looking into legal action against them for endangering my health and if you have had a bad experience with this business I urge you to leave a review on multiple websites so that people can realize how awful their customer service really is.
The link to the letter I received from them:
https://ibb.co/FWYYR8s”
