Neoteric UK Reviews

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"Started the job in December 2015 took 50% of the payment told us 8 to 12 weeks to complete (Something they said could not be guaranteed when asked in court) when I asked about all the poor reviews i had read online and was told all delays were down to clients not responding to requests on things like designs and that leads to delays. We responded to every email or telephone call within minutes over a weekend once was the longest delay yet they just managed to design two logos in 3 months that a 3 year old could've done in 20 minutes so we provided our own old ones as 3 months had now passed. Then tried to say they no longer imported from eBay which was why we went with them. They then agreed to do it. We paid the surcharge doing everything as quick as possible as time was now pushing 9 months. Then they were not really confident on how to link the eBay and website and we were worried about losing years of sales history on eBay. M2Epro whose software they use were more than happy to assist them but they kept saying they were happy and did not need assistance were were then warned by M2Epro that the history would be lost as they were doing it incorrectly. I asked one of their chaps could do it for them and then continue as it was now 11 months passed. They said yes and would not then grant access to the back office so he could not do it. I then called time on the whole project and asked for a refund for the money paid. They refused so i said in that case i was going to court. They then offered me access to the back office but it was too late. The company then demanded the final payment and refused the refund issuing a counter claim. We went to court in march 2017 Neoteric have a legal department who feel they can do as they please they requested the hearing to be in lancashire due to ill health making travel very difficult. Yet i found the gentlemens Linkedin page saying he was available for talks about human rights and racial matters up and down the country. (so it looks as though he can travel for a price). Fortunately i highlighted this in my court papers and the hearing was local to us. They then showed their contempt again by submitting evidence the night before the case to us and the courts. The judge was not impressed as they had not even signed their statements and brought the wrong contract. The judge allowed them to proceed unfortunately yet had to adjourn at the end of 2 gruelling hours as he could not make a decision. I offered a settlement to them at the end which they refused. Round 2 was in May 2017 and the night before the hearing they telephoned me to offer the settlement amount i asked for in court so as i had done lots more paperwork and time off booked i refused as it was too last minute. We went to court another judge and again they try to make many false claims such as i had not made hundreds of emails and calls to them well it was actually 189 emails and 107 telephone calls through out the 12 months. I had 4 account managers from the start as it seems most of them keep leaving. I was awarded a settlement of the sum i had previously asked for but going back to court for it it made them travel all the way over here to court as i felt if they they wanted to mess with me that we can all do that.So i got my justice in the end and never wish to hear their name again. All my stuff is here if anyone ever wishes to see any of it or ask for info please feel free. If you are silly enough to go with them make sure your contract gets a timescale that you are happy with as their standard contract is very loose and all in their favour. So write a bit of your own with your parts in it. You will then see how confident they are at producing the goods on time when your contract is set to help you. Between court hearings their London office rang me touting for business and stated they could do it in 12 to 20 weeks so still offering deadlines which they could not meet and gave it in writing but the judge said unfortunately they were nothing to do with this case. But it shows they still make wild claims even though they were in a dispute over that same sort of stuff Another firm has since taken it on and did in 4 weeks what they could not finish in 12 months. Just leave well alone i wish i had."
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Posted 1 year ago
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Alice, Customer Support