“
Delicious coffee. I've spent $850 on it.
Got a flavor I did not like and asked if I could return, refund, get a credit.
"Gustavo" kept saying he understood and was sorry but could do nothing.
I'll be buying much less of their coffee now.
”
posted 3 months ago
- Anonymous
“
They said the machine would be refunded within 30 days once they received return.
”
posted 6 months ago
- Anonymous
“
Worst customer service ever. They send me a damaged/already returned vertuo, can't bring it in a shop for exchange or refund. Have to send it back by Purolator. What a waste of time.
”
posted 11 months ago
- Anonymous
“
The most infuriating part? Nespresso refused to replace the Vertuo with a more reliable Original machine or offer a refund because I didn’t purchase the machine directly from their store, even though they acknowledged the warranty was valid.
”
posted 1 year ago
- L Vucicevic
“
Dealing with Nespresso’s customer service for a refund has been an absolute nightmare.
”
posted 1 year ago
- Anonymous
“
Can’t get a refund! AND nasty like you wouldn’t believe.
”
posted 1 year ago
- Anonymous
“
We had 3 Vertuo machines and I offered Nespresso to take them back for a fractional refund but they declined.
”
posted 1 year ago
- Ori Klein
“
The company are refusing to give us a full, refund or to replace the machine with a new one despite the fact it is supposed to be guaranteed for a period of 3 years, this is clearly not being honoured.
”
posted 1 year ago
- Anonymous
“
There was no way in hell that was happening, so I opted to return the machine for a refund.
”
posted 1 year ago
- Mark Hoffman
“
Anyway they wouldn't replace the machine or provide a refund and said if it happens again.
”
posted 1 year ago
- Paul N
