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Nespresso Reviews

1.8 Rating 380 Reviews
B
Happiness Grade
B

Customer Service - Good

76.74%
Industry Average
This is really my only issue- customer service is great-delivery is always on time and the coffee is the best! Maybe something you guys can look into and offer $10 off your order instead of the free sleeves that go to waste.
posted 3 weeks ago - Monique
Love being a longstanding Nespresso client. Usually order on line. Fast delivery. Love when they have special promotions. Great tasting coffees. Love my VERTUO machine that has been so reliable and easy to use. Best experience visiting the. Espresso boutique on Cumberland Avenue in Toronto. So beautiful . Amazing customer service from Angel and the Nespresso team. With gratitude, 🦋🇨🇦Rosemarie Taylor
posted 1 year ago - Rosemarie Taylor
Amazing customer service by Aundrea.
posted 1 year ago - Marian
Tried to order online then order Descale kit I ordered 100 Capsules to no avail Tried to call waited 50 minutes listening to some inane “ music”. Sad to experience such dreadful non existent service. Having been a customer since the Company started!
posted 1 year ago - Anonymous
Picked up my Vertuo Pop+ machine this afternoon at Markville Mall. Great service from Kayla. Informative and very helpful.
posted 2 years ago - Matthew Chiang
Customer service in Nespresso Trafford Centre was excellent. We were served by Bilal Sheikh who was very helpful and has a lovely cheerful manner.
posted 2 years ago - Anonymous
Got my order 3day in advance. Loved the free 3 gifts also. Great coffee great service.
posted 2 years ago - Jack Carr
LOVE YOU Nespresso BUT PLEASE MAKE A SINGLE OR DOUBLE SERVING MATCHA POD!!!!! ALSO YOUR STAFF FROM CUSTOMER SERVICE SECTION ARE LAZY!!!!
posted 3 years ago - Anonymous
The customer service has always been superior. I have never had a problem/question that they weren't able to solve or resolve for me.
posted 3 years ago - Loretta
I am so impressed with Nespresso's customer service.
posted 3 years ago - Anonymous