“
Auto took an old address with a payment app they use. Contacted them immediately to change this, as the offer no way possible of changing the delivery address online. No response for days - really slow and poor customer service. The parcel got delivered (a 16kg kettlebell)
Said there was nothing they could do about it and it was all my fault.
Would avoid them at all costs.
”
posted 4 weeks ago
- Anonymous
“
Customer Service for this company means lack of service.
”
posted 4 months ago
- Lesley
“
Misleading company. Purchased item from a Canadian (.CA) domain, believing that the order would ship from within Canada. They do not. They ship from the UK. As a result, I got a surprise and substantial invoice from the courier to cover their brokerage fees. Customer service took forever to reply, didn't care, and refused to acknowledge their responsibility in this. Buyer beware.
”
posted 6 months ago
- Michael M
“
Avoid this company. I paid AED 14,477.98 and was promised delivery in 1–3 days. It’s now been 14 days with no tracking number and zero response from customer service. Terrible experience, no communication, and not trustworthy.
”
posted 11 months ago
- Anonymous
“
Customer service is not great either.
”
posted 1 year ago
- Tom Shirley
“
It was not fit for purpose and dangerous!
Despite sending photographs as evidence and reaching out to customer service twice, we regret to inform you that they have declined to accept responsibility for the faulty spring.
”
posted 2 years ago
- Anonymous
“
It was not fit for purpose and dangerous!
Despite sending photographs as evidence and reaching out to customer service twice, we regret to inform you that they have declined to accept responsibility for the faulty spring.
”
posted 2 years ago
- Heather
“
I was told by customer service I was 4 weeks out of warranty.
”
posted 2 years ago
- Erin
“
There customer service was completely unemphatic and identified that their practices are fully within the legal requirements and have no need or desire to be a transparent business within the international community.
”
posted 2 years ago
- Order Number: 600065522
“
Worst customer service ever.
”
posted 2 years ago
- Anonymous